Scheduler/planner

4 weeks ago

Smethwick, United Kingdom ProGroup Recruitment Full time

**Repairs Scheduler - Oldbury, Sandwell West Midlands**

**Salary: £26,000 p/a**

Seeking a motivated team player passionate about making a positive impact on lives. If you thrive working independently and collaboratively, we have an opportunity for you.

Join a family business established by brothers who still run the business today and grew to become a nationwide leader in the provision of property services and social housing maintenance with an inclusive culture in place. They work with some of the UK’s largest building owners, landlords and facilities managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

Enjoy the full benefits of work-life balance, where everyone involved wins, undergo paid training programs, and make a closer step towards your future career progression.

**Your Responsibilities**:

- Effectively schedule works for Engineers and prioritise appointments as they occur throughout the evolving working day
- Communicate well with supervisors/managers and work on your initiative
- To be the single point of contact for anything administration-related
- To provide the second point of contact support for all queries from customers, clients, and residents via the Customer Service Team
- Assist in dealing with incoming emergency calls from residents and clients
- Provide excellent customer service skills to customers, clients and residents
- Have previous experience in a busy call/contact centre or a front-line customer service administration role
- Experience with CRM or in-house database systems
- Experience in scheduling works for multiple engineers/Workforce
- Excellent IT skills and a confident telephone manner
- Experience within the social housing sector (desirable)

**Benefits of working with our client**:

- Perkbox Rewards - From free coffees and cinema tickets to money off vouchers for meals out and trips away, enjoy great discounts and freebies
- A fantastic contributory pension scheme
- 40 hours per week (Monday to Friday 8-5 with 1 hour lunch)
- Long Service Rewards

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Social Housing: 3 years (preferred)
- Scheduling/Planning: 3 years (preferred)

Work Location: In person

Reference ID: Scheduler/Planner_OfficeBased_SocialHousing_Sandwell

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