Customer Service Executive

5 months ago

Newport Pagnell, United Kingdom Large Hospitality Ltd Full time

**Company Overview**: Large Hospitality is a private hotel management company dedicated to delivering exceptional hospitality experiences across our portfolio of properties to bespoke owners. With a commitment to excellence, innovation, and guest satisfaction, we strive to create memorable stays for our guests at every destination. All our hotels are unique in nature and span across England and Scotland ranging from B&B to Boutique hotels.

**Role Overview**: We are seeking a highly organized and detail-oriented individual to join our team as a Guest Service Executive. In this pivotal role, you will be responsible for overseeing administrative functions across multiple hotels within our portfolio. Your primary focus will be to ensure seamless operations, efficient communication, and outstanding guest experiences through meticulous attention to detail and effective management of guest reviews. You will be leading the way to monitor our guests feedback and Liasing with our Hotel team to improve the guest journey.

**Key Responsibilities**:

- Manage administrative tasks, including but not limited to, guest reservations, monitoring guest reviews etc.
- Monitor and respond to guest reviews and feedback across various online platforms.
- Collaborate with hotel managers and staff.
- Coordinate with various departments within the head office to streamline processes.
- Generate reports and analyse data to identify trends, opportunities, and areas for improvement.
- Convert Direct bookings or aid Hotels to increase Direct bookings.
- Aid Head office team in multiple administrative job.

**Desired Qualifications and Skills**:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field, desired.
- Proven experience in hotel administration or similar roles, with a track record of success in managing multiple properties.
- Exceptional organizational and multitasking abilities, with a keen eye for detail.
- Strong communication skills, both written and verbal, with the ability to interact effectively with guests and team members.
- Proficiency in hotel management software and online review platforms.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Proficient in MS Excel, MS word, Powerpoint.
- Out of Box Thinker to create smart ways of working and implement it at Hotel level.
- Act as a chain between Head office and Hotel Team.

**Benefits**:

- £12 - £15 per hour.
- Comprehensive benefits package, including Free Hotel stay, company pension
- Opportunities for professional development and advancement within the company.
- A dynamic and collaborative work environment with a focus on teamwork and innovation.
- Be a part of small and highly effective team.

**Job Type**: Part-time

Pay: From £12.00 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Customer Service Executive

    6 months ago

    Newport, United Kingdom Target Full time

    Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation. At Target, we give you the opportunity to make a difference. You’ll be involved in shaping the growth of the business - and you’ll get to try new things...

  • Customer Service Advisor

    4 weeks ago

    Newport Pagnell, United Kingdom TXM Recruit Full time

    Are you a Customer Service Advisor looking for your next opportunity? We Have a new permanent role based in Milton Keynes for a new ever growing transportation business.As an experience Customer Service Advisor, you will have a Salary up to £26k per annum subject to skills and experience, with working hours of Monday – Friday 8.00 a.m. - 5.00 p.m. and...

  • Customer Service Advisor

    2 months ago

    Newport Pagnell, United Kingdom CV-Library Full time

    Are you a Customer Service Advisor looking for your next opportunity? We Have a new permanent role based in Milton Keynes for a new ever growing transportation business. As an experience Customer Service Advisor, you will have a Salary up to £26k per annum subject to skills and experience, with working hours of Monday – Friday 8.00 a.m. - 5.00...

  • Customer Service Executive

    6 months ago

    Newport, United Kingdom Speedy Hire PLC Full time

    Job Introduction **Customer Service Executive - Monday - Friday - 07:30-17:00** Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! Do you have a passion for building relationships and providing first class customer service? At Speedy we put our...

  • Customer Service Executive

    6 months ago

    Newport, United Kingdom Speedy Hire PLC Full time

    Job Introduction **Customer Service Executive - Monday - Friday 07.30-17.00 Hours** Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! Do you have a passion for building relationships and providing first class customer service? At Speedy we put our...

  • Customer Service Advisor

    6 months ago

    Newport, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328367**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About the...

  • Temporary Customer Service Administrator

    1 month ago

    Newport Pagnell, United Kingdom CV-Library Full time

    Temporary Customer Services Administrator £12.00 per hour (+ holiday pay) Newport Pagnell, Milton Keynes Starting Immediately! We are looking for an enthusiastic & hardworking Temporary Customer Services Administrator to provide support to our client during their busy, peak period. It is essential that you are available to commit to the entire...

  • Temporary Customer Service Administrator

    1 month ago

    Newport Pagnell, United Kingdom Ascendant Recruitment Full time

    Temporary Customer Services Administrator£12.00 per hour (+ holiday pay)Newport Pagnell, Milton KeynesStarting Immediately! We are looking for an enthusiastic & hardworking Temporary Customer Services Administrator to provide support to our client during their busy, peak period. It is essential that you are available to commit to the entire contract...

  • Customer Service Delivery Associate

    3 weeks ago

    Newport Pagnell, Milton Keynes, United Kingdom Ocado Logistics Full time

    At Ocado Logistics, we are proud to provide an exceptional customer experience by delivering top-quality products on time and in an efficient manner. As a Customer Service Delivery Associate, you will play a vital role in our team, ensuring that our customers receive their groceries with a smile.About UsWe are a leading logistics company dedicated to...

  • Reception and Customer Service

    3 months ago

    Newport Pagnell, United Kingdom Places Leisure Full time

    Reception and Customer Service - Milton Keynes, BuckinghamshireWe are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities...

  • Executive Assistant

    6 months ago

    Newport, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 330055**Salary**: - £27,252 - £30,295- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...

  • Customer Relationship Executive

    6 months ago

    Newport, United Kingdom Speedy Hire PLC Full time

    Job Introduction **Customer Relationship Executive - Newport - Monday to Friday - 08:30-17:00 - 37.5 hours per week** Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! As a Customer Relationship Executive you will be building and maintaining...

  • Customer Relationship Executive

    6 months ago

    Newport, United Kingdom Speedy Hire PLC Full time

    Job Introduction Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! As a Customer Relationship Executive you will be building and maintaining relationships with our clients. You will be conducting business reviews to ensure they are satisfied with our...

  • Customer Relationship Executive

    6 months ago

    Newport, United Kingdom Speedy Hire PLC Full time

    Job Introduction Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! As a Customer Relationship Executive you will be building and maintaining relationships with our clients. You will be conducting business reviews to ensure they are satisfied with our...

  • Customer Relationship Executive

    5 months ago

    Newport, United Kingdom Speedy Hire PLC Full time

    Job Introduction **Fixed Term Contract - 6 Months - 37.5 Hours - Monday to Friday** Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job! As a Customer Relationship Executive you will be building and maintaining relationships with our clients. You will...

  • Customer Service Specialist

    2 months ago

    Newport Pagnell, United Kingdom CV-Library Full time

    German Speaking Customer Service Specialist Location - Newport Pagnell (2-3 days a week in the office & 2 days working from home) This role will involve working as first point of contact for users of the apps and initiatives that the company produces. You will handle email contact and inbound telephone calls effectively and...

  • Customer Relationship Executive

    6 months ago

    Newport, United Kingdom Hexa Finance Limited Full time

    **ABOUT HEXA** Hexa Finance are an award winning, Newport based financial services and consultancy business that specialise in providing businesses with a range of financial products and services. Hexa Finance are passionate about supporting businesses when they need it most. Hexa Finance believe our people can have an incredibly positive impact on our...

  • Customer Service Advisor

    6 months ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Advisor** **Newport, NP19 4PL** **£24,752 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer...

  • Customer Service Advisor

    6 months ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Advisor** **Newport NP19 4PL** **£23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer Service...

  • Customer Service Advisor

    5 months ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Advisor** **Newport, South Wales, NP19 4PL** **£23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based...