Housekeeping Team Leader

2 weeks ago

Hayle, United Kingdom Away Resorts Full time

**Location**: St Ives Bay Beach Resort TR27 5BH (Hayle)

**Hours of work**: Variable Hours - Fixed Term Contract

**Salary**: £12 Per hour

**What we need in a nutshell**:
We want our team of cleaners to be well-managed and motivated, so that our guest accommodation so clean that when guests open the door to it, we can hear them say “Wow”

**Who we are**:
We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

We need you to be the person who delivers delight by managing and motivating a team of cleaners. That feeling that guests get when they first open the door is up to you and your team, and the love you have put into making their accommodation sparkle. It sets the standard for a great holiday.

**What you’ll be doing**:
Working as part of our slightly bonkers team of holiday heroes, you will be making sure accommodation is sparkling and ready for new guests on changeover days, and you will be confidently trouble-shooting any problems that arise.

This will include:

- Managing and motivating your team of cleaners
- Keeping on top of changeover day logistics - noting late bookings and changes, and preparing towel packs, dishwasher tablets and all the other essentials of a happy holiday
- Making sure all the accommodation is ready on time with everything in place
- Resolving guest issues in a way that makes them feel good
- Working together with other team leaders and the wider park team to ensure our guests have the perfect holiday

And who knows what else you may find yourself doing. As long as you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on bank holidays too.

**Skills, experience and qualities you’ll need**:
We’ll provide training, but you must:

- Have experience of leading a team
- Have experience in a housekeeping role so that you know how this vital role works
- Have a friendly and helpful attitude - delightful when you meet guests and good at communicating with your team.
- Be an organiser, with an eye for the important little details
- Be comfortable working to tight deadlines as part of a busy team

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it here and decide if it describes you.

**Nice to have but not essential**

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
- Experience of working at a holiday park

**What we can offer you**:

- Training and Development
- Reward and Recognition
- Holiday Hero discounted Menu
- Discounted holidays on Away Resorts for you and your family & Friends
- Mental Health Support

**Want to join our team? Here’s how to apply**

**Good Luck

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