Planning and Dispatch Coordinator

2 weeks ago

Stafford, United Kingdom JLA Full time

Job description

Planning and Dispatch Coordinator

37.5 hours

About our business

We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers. We will make JLA Fire an exciting place to be.

Role overview

The Planner/Dispatcher manages all works that come from the inbound contact and sales teams. They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.

It is important that the Planner/Dispatcher plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.

The Planner/Dispatcher will collaborate regularly with colleagues within Service Delivery teams around the UK to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.

Key tasks

Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective

Making outbound communication to customers to plan works in with them

Works in Progress Activity

Reviews, actions and updates the business on the progress of customer works, including:
Ensuring all jobs to be planned/allocated are progressed within SLA

Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed

Ensure that are jobs are planned to be productive in terms of travelling time and time on site

Field Management

Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively

Works with Regional leads to plan month ahead and previous performance

Share KPI reporting to service delivery management and regional leads to show performance

Knowledge and Skills

Proficient level of computer skills

Excellent customer service skills

Good knowledge of the English language, both written and verbal

Good geographical knowledge

Experience working in a Fire business

Commercial knowledge/understanding

Experience

Experience of working in a customer facing role

Experience planning/scheduling works in a fast paced environment

Experience of working in time critical roles and the ability to multi task

Experience planning/dispatching in Fire business

Personal qualities

Excellent communication skills

Good attention to detail

Ability to multi task and self-prioritise

Good time management skills

Ability to interact with other departments and regions within JLA

Strong problem solving skills

**Salary**: £21,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

  • Taxi Dispatcher

    4 weeks ago

    Stafford, United Kingdom Aerobrights Full time

    We're seeking someone to join our team of taxi dispatchers, experience preferred but not essential as on the job training can be provided. Duties to include answering the phone to customers and drivers, inputting jobs into the dispatch system and coordinating with other staff members and customers to ensure smooth and efficient operation and dispatching of...

  • Call Handler

    4 weeks ago

    Stafford, United Kingdom Aerobrights Full time

    We're seeking someone to join our team of taxi dispatchers, experience preferred but not essential as on the job training can be provided. Duties to include answering the phone to customers and drivers, inputting jobs into the dispatch system and coordinating with other staff members and customers to ensure smooth and efficient operation and dispatching of...

  • Office Coordinator

    4 weeks ago

    Stafford, United Kingdom Instalek ltd Full time

    **Position: Office Coordinator** The Office Coordinator is responsible for the coordination of the office operations. This position is responsible for daily office operations and support staff. 40 Hours per week, working from 9am - 5pm on weekdays. **Core Duties & Responsibilities**: - Produce RAMS and quotes for sites. Produce quotes using sage - Create...

  • Coordinator

    4 weeks ago

    Stafford, United Kingdom Kier Group Full time

    We're looking for a Consents Coordinator to join our HS2 project in Doxey, Staffordshire. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and even more*** **Location**: Doxey, Staffordshire **Contract**: Permanent **Salary**: Competitive + benefits **Responsibilities** Kier Integrated Services have been...

  • Project Coordinator

    4 weeks ago

    Stafford, United Kingdom Unitemps Full time

    **Role** This is an exciting opportunity to join a team based in Stafford who are a boutique Cloud IT consultancy with big ambitions. They specialise in Xero Accounting, QuickBooks, A2X, Unleashed Inventory Management, Shopify eCommerce and software integrations. Along with many software accreditations they are a Gold Champion Xero partner and an official...

  • Supply Chain Coordinator

    6 days ago

    Stafford, Staffordshire, United Kingdom EU automation Full time

    Salary : GBP26,000 - GBP27,000 DOE Hours : 7.30am - 4pm, 3pm Friday finish Location : Stafford Job Type: Full time, PermanentWe're looking for a Supply Chain Coordinator with the ability to balance a commercial mindset with practical operational skills to join our growing Supply Team. The ideal candidate will be a self-starter with a positive...

  • Projects / Planning Coordinator (Permanent)

    1 day ago

    Stafford, Staffordshire, United Kingdom GE Aviation Full time

    Job Description Summary We are looking for an experienced Project Finance Leader to Partner with the regional project finance team in owning the financial accounts of large turnkey HVDC project (Engineering scope) and be the finance business partner to the HVDC Project/Engineer Manager and other project functions. Role / Job Description: The HVDC...

  • Projects / Planning Coordinator (Permanent)

    1 day ago

    Stafford, Staffordshire, United Kingdom Security Cleared Jobs Full time

    Job Description Summary We are looking for an experienced Project Finance Leader to Partner with the regional project finance team in owning the financial accounts of large turnkey HVDC project (Engineering scope) and be the finance business partner to the HVDC Project/Engineer Manager and other project functions. Role / Job Description: The HVDC Project...

  • Technical Sales Coordinator

    7 days ago

    Stafford, United Kingdom Wentworth James Group Full time

    **Role**: Technical Sales Coordinator **Location**: Stafford **Hours of work**: 08:30 - 17:00 Monday - Friday **Salary**: £28,000 - £32,000 Per Annum + Company Benefits **Duties of the role**: - Assist hard-surface and some têxtile clients with testing and approval of antimicrobial additives - Manage samples for antibacterial, antiviral, antiodour &...

  • Project Coordinator Engineering

    2 weeks ago

    Stafford, Staffordshire, United Kingdom GE Aviation Full time

    The Project Engineering Director is in charge of overall technical coordination and management. He/she is the contact to the Customer on technical matters and answerable for elaboration of best solutions with project members under technical aspects. The Project Engineering Director is accountable for the proper performance of design in matter of...

  • Export Clerk

    6 days ago

    Stafford, Staffordshire, United Kingdom Uniting People Full time

    Job Type: Full time, Permanent (Hybrid after training period) In this role you will be helping with the import and export process for the business by all modes of transport, sea, air, road and courier. This will involve helping with the preparation of both import & export documentation, liaising with freight agents and customs brokers to get the best...

  • Planning Manager

    4 days ago

    Stafford, Staffordshire, United Kingdom Chartered Institute of Ecology and Environmental Management Full time

    The Wolseley Centre, Wolseley Bridge, ST17 0WT/Remote working We are looking to expand our conservation team to help us deliver a series of exciting projects that help to support healthy habitats, wildlife, and ecosystems. You could be a part of our dedicated team proactively working to secure nature’s recovery in Staffordshire. You will have a minimum...

  • Ecological Planning Manager

    4 days ago

    Stafford, Staffordshire, United Kingdom Chartered Institute of Ecology and Environmental Management Full time

    The Wolseley Centre, Wolseley Bridge, ST17 0WT/Remote working We are looking to expand our conservation team to help us deliver a series of exciting projects that help to support healthy habitats, wildlife, and ecosystems. You could be a part of our dedicated team proactively working to secure nature’s recovery in Staffordshire. About You. You will...

  • Export Coordinator

    2 weeks ago

    Stafford, Staffordshire, United Kingdom BNJ Consultants Ltd Full time

    We are seeking a detail-oriented and organized Export Co-ordinator to join our client based in Stafford. The Export Co-ordinator will be responsible for overseeing the planning and execution of production schedules to ensure timely delivery of products. Job Type: Permanent Pay: £30,000.00 per year Working days/hours: Monday to Thursday 8.30am - 17pm and...

  • Project Planner

    4 weeks ago

    Stafford, United Kingdom Public Sector Resourcing Full time

    **Project Planner - Inside IR35** **Contract Term: 12 months** **Contracting Authority**:Network Rail **Location: Hybrid - 3 days Stafford office** **As a Project Planner your main key responsibilities would be to**: - Produce annual and quarterly work plans that coordinate and optimise the use of labour, access, plant, tools and materials. - Identify...

  • Senior RAM Engineer

    4 weeks ago

    Stafford, United Kingdom HCLTech – Engineering and R&D Services Full time

    Role: Senior RAM EngineerJob Description SummaryWe are seeking a highly motivated and experienced Senior RAM Engineer to join our global team of experts in high voltage electrical equipment, with a particular focus on HVDC systems. As the Senior RAM Engineer, you will be responsible for coordinating, creating, verifying, and validating the reliability,...

  • Senior RAM Engineer

    1 week ago

    Stafford, United Kingdom HCLTech - Engineering and R&D Services Full time

    Job DescriptionRole: Senior RAM EngineerJob Description SummaryWe are seeking a highly motivated and experienced Senior RAM Engineer to join our global team of experts in high voltage electrical equipment, with a particular focus on HVDC systems.As the Senior RAM Engineer, you will be responsible for coordinating, creating, verifying, and validating the...

  • Senior RAM Engineer

    4 weeks ago

    Stafford, United Kingdom HCLTech – Engineering and R&D Services Full time

    Role: Senior RAM EngineerJob Description SummaryWe are seeking a highly motivated and experienced Senior RAM Engineer to join our global team of experts in high voltage electrical equipment, with a particular focus on HVDC systems. As the Senior RAM Engineer, you will be responsible for coordinating, creating, verifying, and validating the reliability,...

  • Senior RAM Engineer

    4 weeks ago

    Stafford, United Kingdom HCLTech – Engineering and R&D Services Full time

    Role: Senior RAM EngineerJob Description SummaryWe are seeking a highly motivated and experienced Senior RAM Engineer to join our global team of experts in high voltage electrical equipment, with a particular focus on HVDC systems. As the Senior RAM Engineer, you will be responsible for coordinating, creating, verifying, and validating the reliability,...

  • Senior RAM Engineer

    3 weeks ago

    Stafford, United Kingdom HCLTech – Engineering and R&D Services Full time

    Role: Senior RAM Engineer Job Description Summary We are seeking a highly motivated and experienced Senior RAM Engineer to join our global team of experts in high voltage electrical equipment, with a particular focus on HVDC systems. As the Senior RAM Engineer, you will be responsible for coordinating, creating, verifying, and validating the...