Metering Advisor

7 days ago


Reading, United Kingdom Tate Full time

**Metering Advisor**

**Pay**:£12.90

**Location**:Reading

**Hours**:Monday to Friday - 37 hour week

**Working**: 1 day in the office/4 days from home

**Duration**: 3 months - likely for extension

The Metering Appointments team provide support to Business Energy by processing all customer requests where a metering appointment is required. You will ensure requests are updated on our customer billing system and database accurately, while issuing theright appointment request to the meter service provider. You will be required to deal directly with customers in order to keep them updated on their appointment request.

You'll liaise with internal and external stakeholders and meter operators to deliver a first-class service for our customers. It is essential you have an eye for detail as you'll be responsible for providing accurate data to third parties, updating the billingsystem and database. You may be required to produce detailed analysis on actions taken to support the business in dealing with complaints.

You will be able to work on your own initiative, be inquisitive, decisive, and able to see tasks through to completion. Ideally you will have a background within utilities, though training can be provided, your communication and decision-making skills willbe second to none.

**Your Skills & Experience**

To be successful in this role you will need to have either previous experience in a similar role or analytical role: customer services experience, interpersonal and communication skills, and the ability to lead, inspire and develop your team.

You will need be commercially and competitor aware, have strong analytical skills, a methodical approach, good organisation skills, high professional standards and accuracy ensuring all work is completed to the highest standards and meet compliance.

A good knowledge of Microsoft Office packages, Word and Excel are required, and you will be expected to demonstrate a flexible approach in the workplace.

**_If this sounds like something you would be interested in and have the experience for, then APPLY NOW_**

Tate is acting as an Employment Business in relation to this vacancy.



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