Complaints Advisor

5 months ago

Reading, United Kingdom Pertemps Network Group Full time

**Complaints Advisor**:

- 37325**£28,000 Per Annum**
- Full Time**Permanent**

**Reading, Berkshire**

**Engineering And Technical**

**Job Description**:

- We have a great opportunity for a Complaints Advisor to join us permanently. There are 5 positions available for this role.
- As the Complaints Advisor, you’ll be at the heart of helping our customers who contact us through a variety of channels about their bills, meters, and service-related complaints. You will demonstrate excellent communication and interpersonal skills with a passion for delivering excellent customer service.
- **What you’ll be doing as a **Complaints Advisor**
In this role, you’ll be the customer’s ambassador - their voice within the company. You’ll have the opportunity to build a relationship with them, providing a single point of contact for them until the resolution of their complaint. Initially, you’ll speak to your customers to gain more insight into the issue, and then you’ll keep them updated and informed throughout the process.- Communicate findings and outcomes to customers whilst being an ambassador for our brand values.- Handling incoming calls from customers and ensuring their needs are met.- Conduct investigations into complaints and reach an outcome on the merits of each case.- Feedback trends and observations in complaints received as well as procedural faults.- Process all customer complaints in line with regulatory guidelines and departmental targets.- Liaise with the management team and other relevant colleagues/departments as and when relevant.- Base location: Hybrid Kemble Court Reading and Walnut Court Swindon.- 36 Hours per week, Monday-Friday.**What you should bring to the role**
- Excellent verbal and written communication skills.- Experience in performing thorough investigations and problem-solving.- Detailed understanding and utilisation of key systems and processes.- The ability to write an effective letter in line with the Thames brand.- Passionate about customer service and taking responsibility to see a complaint through to completion.- Valuing and supporting others, both within your team and the wider business.**What’s in it for you?**
It’s an exciting opportunity to learn new skills and utilise knowledge gained within Thames Water, providing job and customer satisfaction. 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)- Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.- Personal Medical Assessments - Open to all once a year.- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.**Who are we?**
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
- **Working at Thames Water**
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
- We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.- When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.**Thames Water**:
**Pertemps**:
**Catarina Mateus** 123456789
Division 748**Pertemps Onsite Reading**
- 14 - 16 Alfred Street
- Reading
- Berkshire
- RG1 7LS
- 01189 520101

  • Complaints Advisor

    5 months ago

    Reading, United Kingdom Thames Water Utilites Full time

    We have a great opportunity for a Complaints Advisor to join us permanently. There are 5 positions available for this role. As the Complaints Advisor, you’ll be at the heart of helping our customers who contact us through a variety of channels about their bills, meters, and service-related complaints. You will demonstrate excellent communication and...

  • Customer Service Advisor

    5 months ago

    Reading, United Kingdom CONNECT RECRUITMENT CONSULTANTS LIMITED Full time

    Job Title: Complaints SpecialistPURPOSE SUMMARY:You will be responding to and processing all customer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through...

  • Service Advisor

    1 month ago

    Reading, United Kingdom CV-Library Full time

    SERVICE ADVISOR Basic Salary - £24,000 - £28,000 + Bonus Working Hours - Monday - Friday 8.30am till 6pm & 1 in 2 Saturdays 8.30am till 12.30pm Location - Reading   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.    ...

  • Service Advisor Position

    1 week ago

    Reading, Reading, United Kingdom Auto Skills UK Full time

    Service Advisor Job DescriptionWe are seeking an experienced Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the efficient operation of our service department.Key Responsibilities:Take service department bookings and ensure efficient workshop...

  • People Advisor and Compliance Team Leader

    1 month ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Title: People Advisor and Compliance Team LeaderAt Thames Water, we're looking for a seasoned professional to lead our People Advisors and ensure compliance with employment and immigration law. As a key member of our HR team, you'll play a critical role in guiding our team on complex people-related matters, managing right to work and visa processes, and...

  • People Advisor and Compliance Team Leader

    1 month ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Title: People Advisor and Compliance Team LeaderAt Thames Water, we're looking for a seasoned professional to lead our People Advisors and ensure compliance with employment and immigration law. As a key member of our HR team, you'll play a critical role in guiding our team on complex people-related matters, managing right to work and visa processes, and...

  • People Advisor and Compliance Team Leader

    1 month ago

    Reading, United Kingdom Thames Water Full time

    The People Advisor and Compliance Team Leader Role is responsible for managing the team that is advising on people-related matters while ensuring compliance with employment and immigration law.This role plays a critical part in guiding the HR team on complex people related matters, managing right to work and visa and immigration processes. The ideal...

  • QSHE Advisor

    1 month ago

    Reading, United Kingdom CV-Library Full time

    QSHE Advisor £45,000 - £48,000 A leading global FM organisation are currently looking for a QSHE Advisor for one of their prestigious sites in the Reading area. The role comes with excellent career progression opportunities with a Network of sites across the country, as well as great working environment supported by a top FM team. The key...

  • Lead People Advisor

    4 weeks ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Title: Lead People AdvisorThames Water is seeking a highly skilled and experienced Lead People Advisor to join our team. As a key member of our HR department, you will play a critical role in advising on people-related matters while ensuring compliance with employment and immigration law.Key Responsibilities:Lead and manage the People Advisors team,...

  • Lead People Advisor

    4 weeks ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Title: Lead People AdvisorThames Water is seeking a highly skilled and experienced Lead People Advisor to join our team. As a key member of our HR department, you will play a critical role in advising on people-related matters while ensuring compliance with employment and immigration law.Key Responsibilities:Lead and manage the People Advisors team,...

  • Customer Service Advisor

    5 months ago

    Reading, United Kingdom Manrose Manufacturing Ltd Full time

    **Volution Group Plc** is a market leader in residential and commercial ventilation systems; our purpose is to provide healthy indoor air, sustainably. We are hiring for a **Manrose Customer Service Advisor** to be based at our offices in Reading (Suttons Business Park, RG6 1AZ), reporting to the Customer Service Team Leader. This is a permanent role...

  • People Advisor and Compliance Team Leader

    4 weeks ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Title: People Advisor and Compliance Team LeaderThames Water is seeking a highly skilled and experienced People Advisor and Compliance Team Leader to join our team. As a key member of our HR department, you will be responsible for managing the team that advises on people-related matters while ensuring compliance with employment and immigration law.Key...

  • People Advisor and Compliance Team Leader

    4 weeks ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Title: People Advisor and Compliance Team LeaderThames Water is seeking a highly skilled and experienced People Advisor and Compliance Team Leader to join our team. As a key member of our HR department, you will be responsible for managing the team that advises on people-related matters while ensuring compliance with employment and immigration law.Key...

  • Data Protection Advisor

    4 months ago

    Reading, United Kingdom Thames Water Utilites Full time

    This is an excellent opportunity for a Data Protection Advisor** **to become a key part of a collaborative and dedicated team. **What you’ll be doing as a Data Protection Advisor** - Investigate and manage Data Protection incidents and breaches, inclusive of internal reports and external ICO contacts, complaints and reported incidents. - Undertake root...

  • Lead People Advisor

    4 weeks ago

    Reading, Reading, United Kingdom Thames Water Utilities Limited Full time

    Job Title: Lead People AdvisorThames Water Utilities Limited is seeking a highly skilled and experienced Lead People Advisor to join our team. As a key member of our HR department, you will play a critical role in advising on people-related matters while ensuring compliance with employment and immigration law.Key Responsibilities:Ensure full compliance with...

  • Lead People Advisor

    4 weeks ago

    Reading, Reading, United Kingdom Thames Water Utilities Limited Full time

    Job Title: Lead People AdvisorThames Water Utilities Limited is seeking a highly skilled and experienced Lead People Advisor to join our team. As a key member of our HR department, you will play a critical role in advising on people-related matters while ensuring compliance with employment and immigration law.Key Responsibilities:Ensure full compliance with...

  • Senior HR Advisor

    2 weeks ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job SummaryWe are seeking a highly experienced Senior HR Advisor to join our team at Thames Water. As a key member of our HR department, you will be responsible for managing the team that advises on people-related matters while ensuring compliance with employment and immigration law.This role plays a critical part in guiding the HR team on complex...

  • Data Protection Advisor

    4 months ago

    Reading, United Kingdom Pertemps Network Group Full time

    **Job Description**: This is an excellent opportunity for a Data Protection Advisor** **to become a key part of a collaborative and dedicated team. **What you’ll be doing as a Data Protection Advisor** - Investigate and manage Data Protection incidents and breaches, inclusive of internal reports and external ICO contacts, complaints and reported...

  • People Advisor and Compliance Team Leader

    1 month ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Title: People Advisor and Compliance Team LeaderThames Water is seeking a highly skilled and experienced People Advisor and Compliance Team Leader to join our team. As a key member of our HR department, you will be responsible for managing the team that advises on people-related matters while ensuring compliance with employment and immigration law.Key...

  • People Advisor and Compliance Team Leader

    1 month ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Title: People Advisor and Compliance Team LeaderThames Water is seeking a highly skilled and experienced People Advisor and Compliance Team Leader to join our team. As a key member of our HR department, you will be responsible for managing the team that advises on people-related matters while ensuring compliance with employment and immigration law.Key...