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Customer Service Advisor

4 months ago

Reading, United Kingdom Blue Arrow Full time

**Customer Service Advisors**
**Reading**
**£12.90 p/hr**
**Hybrid - One day in the office and the rest at home**

**Initial Training will be full-time in the office**

**Start Date: 20th February**

**Job Purpose**:
"The role will be based in the NNH Metering team and will be based around entering meter readings and working from spreadsheets and to help improve our performance. There will also be some work that is more technical, and flow based where flows are sent to third parties to deal with queries. As with all of our roles there will be an element of phone work where calls will need to be made to customers and third parties."

**Responsibilities**:

- Speaking with business customers and obtaining their meter readings
- Data Processing - imputing data and updating spreadsheets with business customer details and meter readings
- Will be working with external agents and businesses regarding settlements and collecting data
- Must be confident to make outgoing calls as and when needed to gather information (Main points of contact, meter readings, meter locations etc.)
- Investigating why meters are "dialling" correctly - resolving queries and resolving issues
- Split of customer services (business customers) and data processing position. Industry knowledge would be a bonus but not essential

**Skills**:

- Have excellent IT Skills - especially Excel
- Are process driven and can work in a targeted / regulated environment
- Can manage their own workload and work well on their own initiative
- Very confident with a professional and engaging telephone manner
- Self-sufficient with an excellent attention to detail and strong accuracy
- Proactive, motivated and committed to helping the business reach the targets set down by the regulators