Help Desk Support Specialist

7 days ago


Warminster, United Kingdom Optamor Full time

**Technical Helpdesk Support Assistant**

Here at Lockheed Martin we are offering the perfect opportunity to start your career in the Technical Help Desk Industry.

All we need from you is a can-do attitude, a passion for problem solving and good working knowledge of Microsoft Office.

**Day to day duties will include**:

- Using Lockheed Martin's call handling system to respond to Helpdesk calls
- Timely resolution to customer enquiries
- Producing and reporting to customer.
- Closure of service incidents
- Analysis of call metrics to support continuous improvement
- Produce monthly/weekly reports, to support tracking of Incidents, including open and closed Incident reports, statistics, and ad-hoc reports as per contract requirement
- Assist capability testing after system releases
- Provide Service Delivery Support assistance to Deputy Program Manager
- Attend Customer Acceptance Reviews to enable Program Trouble Report closures

In return, you will be part of our fantastic company benefits scheme. At Lockheed Martin the welfare of our staff is paramount, and we wish all our employees to have an excellent work-life balance. We therefore offer this role on a 9/75 basis - giving youevery other Friday off work

**In order to be successful you must have the ability to**:

- Diagnose, identify, isolate and analyse problems
- Have a good working knowledge of Microsoft Office suite
- Be a self-starter with willingness to learn from colleagues
- Be a good team player and able to use own initiative
- Have good communication skills

**In will be hugely beneficial if you have experience of**:

- Remedy or equivalent incident management software
- Previous telephone helpdesk experience
- Experience of working with Military and MoD personnel



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