Medical Receptionist/front Desk

2 weeks ago


Luton, United Kingdom LEAGRAVE SURGERY Full time

**Leagrave Surgery**
**Job Description - Medical Receptionist**

**27.5 hours per week - Monday-Friday - 1pm - 6.30pm**

**Job Title**:Receptionist

**Responsible to**:Patient Services Manager / Practice Manager

**Responsible for**:N/A

**Job Purpose**:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

**Duties and Responsibilities**

**Telephone Duties**

**1. **Making appointments

**2. **Taking requests for prescriptions

**3. **Giving out results

**4. **Ambulance transport bookings

**5. **Home visit requests

**6. **Deal with general enquiries and complaints

**7. **Contacting other providers

**Reception Duties**

Help with the registration process of new/temporary patients by checking
**8. ** registration forms and booking health check appointments

**9. **Greet and direct patients and visitors

**10. **Making appointments

**11. **Handing out prescriptions

Ensure outstanding queries are explained and handed over to next shift, as
**12. ** necessary

**13. **Respond to needs of doctors and nurses during surgery

**14. **Collect payments from patients for non-NHS services

**15. **Deal with general enquiries and complaints

**Filing**

**16. **Pulling Lloyd George envelopes when requested by doctors

**Prescriptions**

**17. **Dealing with requests for repeat prescriptions

**18. **Raising prescriptions as per Practice protocols

**19. **Dealing with queries relating to repeat prescriptions

**General**

**20. **Input and extract information from Practice computer system

**21. **Observe health and safety guidelines at all times

**22. **General housekeeping (e.g. keeping reception and waiting areas tidy)

Make refreshments for doctors and other team members, participate in washing
**23. ** up

**24. **Any other reasonable duties as necessary i.e. Chaperoning, photocopying etc

**Job Type**: Part-time
Part-time hours: 27.5 per week

**Salary**: From £9.50 per hour

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Luton, LU4 9QZ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Reference ID: RECPM



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