Medical Receptionist

2 weeks ago


Luton, United Kingdom Primary Care Careers Full time

**About the Role**:
Barton Hills Medical Group, Luton, is looking for a part-time receptionist to join our front of house team. This is a permanent role working from 1.15pm - 6.30pm on Monday, Wednesday, Thursday and Friday.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.
- The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Ideally previous medical / healthcare receptionist experience
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently.
- Strong IT and administration skills.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

**About Us**:
Our practice is a small and a friendly environment with 8,000 patients. We are a training practice and are part of a successful primary care network.

**Disclosure and Barring Service Check


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