Technical Support
6 months ago
Company Overview:
CRE Communications is one of the UK's fastest-growing Telecoms companies and has seen extreme growth in the last 18 months. We are looking to introduce a Support Specialist to assist with the everyday function of our support team. This exciting opportunity allows the individual to grow their telecoms support knowledge within a supportive business environment. You will play a pivotal role in providing exceptional 1stline technical support to our customers.
Key Responsibilities:
- Diagnose and troubleshoot technical issues related to telecommunications products and services, including internet connectivity, mobile devices, landline phones, and network connectivity.
- Accurately log and document customer interactions, technical issues, and resolutions in the ticketing system.
- Collaborate with cross-functional teams, including network operations, engineering, and field technicians, to escalate and resolve complex issues.
- Ensure customer satisfaction by effectively managing customer expectations, providing timely updates, and delivering prompt resolutions.
- Continuously update knowledge and skills through training, self-study, and staying up-to-date with the latest telecommunications industry trends and technologies.
Qualifications and Skills:
- Proven experience in a similar role, preferably in a telecommunications or IT support environment.
- Strong technical knowledge and understanding of telecommunications products and services, including internet connectivity, mobile devices, landline phones, and network protocols.
- Exceptional customer service and interpersonal skills with the ability to communicate clearly and professionally.
- Proficiency in using ticketing systems and customer support software to log and track customer interactions.
- Ability to work independently and collaboratively in a team environment, prioritising tasks and managing time effectively.
- Familiarity with basic network troubleshooting tools and techniques.
Salary and Benefits:
- Competitive salary of up to £23,000 per annum, based on skill level and experience
- Opportunity for career growth and professional development
- Company-provided vehicle and travel expenses for client visits
- Pension scheme
- Flexible work arrangements
- Employee assistance programs
- Performance-based bonuses
- Employee recognition scheme
- Wellness program
- Access to a mental health first aider
- Professional development
- Work-life balance initiatives
- Collaborative and inclusive culture
- Opportunities for autonomy and growth
- Employee engagement initiatives
- Unlimited food and drink when in the office
- Company days out
- Company trips abroad
- 25 days holiday
Note: This job description is intended to give you an overview of the role and is not an exhaustive list of duties and responsibilities. As a growing company, additional responsibilities may be assigned based on business needs.
**Salary**: £24,000.00-£30,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Crawley: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Technical Support Specialist
3 weeks ago
Crawley, West Sussex, United Kingdom Inspiration Healthcare Group Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Inspiration Healthcare Group. As a key member of our global distributor network, you will play a vital role in providing exceptional support to our customers and partners.Job Summary:Responsibilities include:Providing timely and effective...
-
Technical Support Specialist
3 weeks ago
Crawley, West Sussex, United Kingdom Inspiration Healthcare Group Full timeKey Responsibilities:As a key member of our team, you will be responsible for providing technical support to our global distributor network. This includes providing telephone support to customers and participating in an on-call rota scheme to provide support out of normal business hours.Provide technical support to customers via telephone and other...
-
Technical Support Expert
1 day ago
Crawley, West Sussex, United Kingdom TechNichols Resourcing Ltd Full timeAbout the Job:">The Technical Support Expert will be responsible for providing technical support to our clients on a worldwide basis. This role involves working closely with clients to resolve technical issues and providing expert advice on technical matters.">Key Responsibilities:">">Providing technical support to clients...
-
Technical Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom Getting In Limited Full timeCompany OverviewTata Consultancy Services is a leading IT services, consulting and business solutions organization with over 50 years of experience in partnering with large businesses.Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing second-line support for incidents...
-
Technical Support Professional
2 weeks ago
Crawley, West Sussex, United Kingdom Ernest Gordon Recruitment Full timeJob Description:">As an Office Based Technical Advisor, you will be responsible for providing technical support and guidance to our clients. This will involve working closely with our clients to understand their electrical needs and providing solutions to meet those needs.">About the Company:">Ernest Gordon Recruitment is a leading recruitment agency...
-
Technical Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full timeUptime Solutions Ltd Job DescriptionWe are seeking a highly motivated Technical Support Specialist to join our team at Uptime Solutions Ltd.About the RoleThis is an exciting opportunity for an IT professional to deliver exceptional customer support services to our MSP partners. As a Technical Support Specialist, you will be responsible for providing...
-
Technical Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom Change-IT Consulting Ltd Full timeJob DescriptionField EngineerWe offer a competitive salary of £30k, a company car, and a fuel card.Coverage AreaOur Field Services Engineers cover various locations around South London, including Central London and the South Coast.Job SummaryThe role involves diagnosing and repairing technical issues on IT equipment, including PCs, laptops, tablets,...
-
Technical Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom Hireful Full timeAbout the RoleWe are seeking a skilled Service Engineer to join our team in Crawley or surrounding area. As a Service Engineer, you will be responsible for providing technical support to our customers and resolving ongoing issues. You will deliver a quality and reliable service to our customers and colleagues.Main ResponsibilitiesEnsure adherence to Franke...
-
Technical Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom Ashdown Group Full timeA leading technology business based in West Sussex is looking for an Application Support Analyst to join its Crawley-based team.The ideal candidate will have hands-on experience with technical support for cutting-edge software products used by global brands. This role offers a great career trajectory for resolving queries related to cross-platform...
-
Technical Support Engineer
2 months ago
Crawley, West Sussex, United Kingdom beBee Professionals Full time £30,000 - £45,000Join Our Team as a Field Service EngineerAt beBee Professionals, we're seeking a skilled Field Service Engineer to provide top-notch on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and provide exceptional customer support.Key...
-
Technical Support Specialist
4 weeks ago
Crawley, West Sussex, United Kingdom Proactive Appointments Limited Full timeProactive Appointments Limited is seeking a skilled IT Infrastructure Support Expert to provide exceptional client service and technical support to employees across all European offices.Key Responsibilities:Troubleshoot, diagnose, and resolve software and hardware client support requests with excellent customer service.Monitor incident tickets through the...
-
Technical Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full timeCompany Overview: Uptime Solutions Ltd is a reputable Managed Service Provider dedicated to delivering exceptional IT support services to our clients. Our team of experts works tirelessly to ensure that our customers receive top-notch technical assistance, enabling them to focus on their core business operations.Salary: The estimated salary for this role is...
-
Technical Support Coordinator
2 weeks ago
Crawley, West Sussex, United Kingdom CV-Library Full timeWe're seeking a highly skilled Technical Support Coordinator to join our busy team at Pertemps Crawley. As a key member of our operations team, you'll be responsible for coordinating service activities and supporting clients across the UK and internationally.Key ResponsibilitiesProvide exceptional customer service and support to clients via phone, email, and...
-
Technical Support Specialist
3 weeks ago
Crawley, West Sussex, United Kingdom Clearline Recruitment Ltd Full timeClearline Recruitment Ltd is seeking a skilled Technical Support Specialist to join their team in Crawley. As a valued member of the team, you will be responsible for providing exceptional technical support to IT and Unified Communications clients.About the RoleThis is an exciting opportunity to work with a company that values innovation and employee growth....
-
Technical Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom Uptime Solutions Ltd Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist - Hybrid to join our team at Uptime Solutions Ltd.About the RoleThis is an exciting opportunity for a talented individual to work in a fast-paced environment, providing market-leading technical support to our clients. As a Technical Support Specialist, you will be responsible for delivering...
-
Technical Support Specialist
1 week ago
Crawley, West Sussex, United Kingdom Zenzero Full timeZenzero is seeking a Technical Support Specialist to support customers and end-users with general advice, incident resolution, and service requests.Responsibilities:Support customers and end-users with general advice, incident resolution, and service requests.Work with defined SLAs, project teams, and assist with deployments and installations.Configure and...
-
Electrical Technical Support Specialist
1 week ago
Crawley, West Sussex, United Kingdom Ernest Gordon Recruitment Limited Full timeWe are seeking an Electrical Technical Support Specialist to join our team at Ernest Gordon Recruitment Limited.Company OverviewEarn a competitive salary of £45,000 in Crawley, Sussex, with opportunities for growth and development.Job DescriptionThis office-based role involves providing technical support to service engineers, assisting with breakdowns and...
-
Technical Support Specialist
4 weeks ago
Crawley, West Sussex, United Kingdom Change-IT Consulting Ltd Full timeJob SummaryThe role of a Field Services Engineer involves diagnosing and repairing technical issues on various IT equipment, including PCs, laptops, tablets, printers, peripherals, and point of sales systems at customer locations around South London. The successful candidate will provide IT hardware support, installs, moves, and changes across client...
-
Electrical Technical Support Engineer
2 weeks ago
Crawley, West Sussex, United Kingdom Ernest Gordon Recruitment Full timeAbout UsAt Ernest Gordon Recruitment, we specialize in providing exceptional recruitment services to our clients. Our team of experts has extensive knowledge and experience in matching candidates with the right job opportunities.This role is a fantastic opportunity for an experienced Industrial or Commercial Electrician to join our team and take on a new...
-
Electrical Technical Support Professional
2 weeks ago
Crawley, West Sussex, United Kingdom Page Personnel Sales Full timeThe Page Personnel Sales company is currently seeking a skilled Electrical Technical Support Specialist to join their team in the UK. This exciting opportunity allows the successful candidate to work with a leading manufacturer of UV curing systems, providing top-notch customer support and technical expertise.About the RoleThis position involves providing...