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Technical Support Engineer

2 months ago

Crawley, United Kingdom Indotronix Avani UK Full time

Introduction:


The Technical Engineer serves as the primary liaison for our clients production staff at London Gatwick during the preparation and execution of customer maintenance inputs.

This is a rotating 12-hour day shift position based at our London Gatwick Hangar facility.

Responsibilities:
The Technical Engineer is responsible for triaging and resolving technical queries promptly, ensuring compliance with regulatory and company procedures. This may involve liaising with OEMs and customers.

Represent the Gatwick team at all necessary customer meetings and work closely with the Production Planning Team to ensure plans are effectively executed.

Serve as a key point of contact for customer technical representatives, ensuring their requirements are met.
Contribute significantly to the development and implementation of new procedures and project work supporting our continuous improvement initiatives.
Provide technical assistance for Client Line and Base maintenance operations at London Gatwick.
Offer an escalation path for all technical queries related to any supported Line or Base maintenance at London Gatwick.