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Contract Services Advisor
6 months ago
**About Nene**
Nene Warehouse Solutions is part of the Nene Group, a UK family-owned business and has been trading since 1974. Our principal business focuses on creating bespoke storage solutions for organisations across the UK and Europe, as well as overseeing an extensive Industrial Property portfolio.
Based in the East Midlands, our 345,000 ft² Head Office and Production Facilities are ideally placed to play a key role in the further development of the UK and European Storage Industry. Our employees are a key component of what makes us a great company and we make no apology for our continued investment in the training and development of our fantastic staff.
**Our Mission**
To be the number one, unparalleled chosen warehouse storage supplier for our customers, by listening to their needs of products, services and maximising warehouse potential. Explore and invest in our colleagues, products, services in an innovative approach to excel our customer’s expectations.
**Our Vision**
To be the preferred leading warehouse solution provider, through our expertise, knowledge and services. To be acknowledged as the number one trusted provider for products and services within our industry.
**Our Core Values**
1. Customer First
Always starts with our customer, measured by what we do.
2. Experts in our Industry
Provide leading expertise, investing in our colleagues for the future.
3. Colleagues
Recognise, support and value our colleagues, making us stronger.
4. Unparalleled Quality
Delivered every time, no exceptions, for services, products and solutions.
5. Culture
To focus and be inspired to make a difference everyday, through our talents, passion and hard work, creating a positive workplace environment.
6. Diversity and Inclusion
Diversity, equality and inclusion is a business imperative
**Employee Values**
**1. Team Player**
Collaborate to succeed and achieve together, in unity in our goals.
**2. Change**
Drive, improve & innovate to strive forward personally, for colleagues and for the company.
**3. Motivated to succeed**
Tackle challenges head on regardless how tough or challenging.
**4. Accountable and Responsible**
Commitment to excellence to achieve success. We see it, we own it, we solve it.
**5. Integrity**
Conducting at all times, doing the right thing.
**Contract Services Division**
Our Contract Services Division is a dedicated team at Nene, managing the inspection and maintenance process for our diverse client base. From regular inspections to repairs and small project work. We aim to offer superior response times, service and efficiency, minimising our client’s operational downtime and ensuring they are fully compliant with health and safety regulations.
**The Role/Duties**
- Manage open enquiries, sales quotations, and any technical queries, ensuring the standard operating procedure is always observed.
- Ensure all company policies are adhered to.
- Liaise with other departments within the business.
- Problem-solving failed jobs and making sure they are resolved quickly with the correct department and re-scheduled.
- Develop knowledge of all customer systems/portals
- Work closely with the wider team, as and when requested, to ensure the smooth running of all operations.
- Communicate with customers, suppliers, contractors, and team members politely and professionally always.
- Deliver an efficient, friendly service.
- Identify and report growth opportunities within the team
**Skills and Experience**
- Office experience
- Telephone etiquette
- Good planning and organisation skills
- High attention to detail
- Self-motivated
- Excellent written and oral communication skills
**Benefits**
- Company team-building nights out/events
- Company Pension
- Private medical insurance
- A competitive salary
- 25 days holiday + Bank Holidays
- 24/7 Wellbeing Support/Therapy
- Free on-site parking
- Free training courses
- Weekly fruit deliveries
- Be a part of a great, family business
**Job Types**: Full-time, Permanent
**Salary**: From £24,000.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Administrative: 1 year (required)
Work Location: In person
