Head of Operations

2 months ago


London, United Kingdom Jobs in Fitness Full time

Salary: £45,000
- Working Hours: 40 hours p/w (minimum)
- Leave: 25 Days per annum (plus bank holidays).
- Complimentary membership to have full access to all classes.

This is an opportunity to be part of a dynamic, innovative, and purpose-driven company focused on health and wellness.

**Reporting to**:

- CEO and working alongside the Head of Fitness

**The Role...**
- Operational Strategy: Develop and implement strategies to optimise operational efficiency, streamline processes, and improve overall performance.
- Facility Management: Oversee the maintenance, cleanliness, and functionality of the spaces, ensuring they align with the brand's standards of relaxation and wellness.
- Vendor and Supplier Management: Manage relationships with vendors, negotiate contracts, and oversee procurement processes to ensure quality and cost effectiveness.
- Team Leadership: Inspire and guide the Front of House team, fostering a cohesive environment that promotes exceptional service delivery.
- New Hire Inductions: Conduct comprehensive company inductions for new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Health and Safety Oversight: Implement and maintain health and safety protocols, ensuring compliance and a safe environment for both customers and staff.
- Compliance and Safety: Ensure compliance with safety regulations, maintain a safe environment for customers and employees, and implement necessary protocols.
- Budget Oversight: Collaborate with the finance team to develop and manage budgets, control costs, and identify areas for financial improvement.
- Customer Experience: Work closely with customer service teams to maintain high standards of customer satisfaction and resolve any operational issues promptly.

**The Person...**
- Strong Leadership and people management skills.
- Proven experience no less than 1-2 years in operations management, preferably within the wellness, hospitality, or similar industry.
- Strong leadership skills with the ability to inspire and manage a diverse team effectively.
- Exceptional problem-solving and decision-making abilities, with a focus on continuous improvement.
- Excellent communication and interpersonal skills to collaborate across departments and with external partners.
- Proficiency in operational software and tools for analysis, reporting, and process optimisation.
- Exceptional service standards and customer focus.
- Good organisational and administrative skills
- Strong knowledge of Microsoft packages (Windows, Excel, Outlook, Internet)
- A confident and clear communicator.
- Excellent attention to detail.
- Well presented with good written and spoken English.
- Self-motivated, self-sufficient, enthusiastic team player and contributor.
- Self-driven with a positive attitude and a clear focus on high quality and business profit.

If you are looking to facilitate change, with a love of instilling operational excellence then this is the role for you


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