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Service Administrator

4 months ago

Abingdon, United Kingdom Crowcon Detection Instruments Ltd Full time

Crowcon have been designing and manufacturing life-saving products for 50 years, protecting people from toxic and flammable gases. As a member of the Test and Verification team, you will assure the functionality, integrity, and robustness of all new and existing products.

Crowcon’s mission is: to create sensing solutions designed to save lives everyday.

**Crowcon’s values are**:

- Do the right thing
- Collaborate and support each other
- Always do your best
- Try new things
- Be yourself

**What will you be doing?**
- Have accountability of ensuring that customer service and warranty requests are responded to within KPI’s.
- Own issue of quotes and following up on them.
- Issuing reminders to customers when instruments are due for service
- Update the ERP and CRM systems as required to assist the smooth running of the department.

**What will you bring to the team?**
- Good attention to detail.
- Resilience in handling high levels of work.
- Computer skills.
- Great written & verbal communication.
- Team spirit and demonstration of company's values.

**Perks**:

- Hybrid working (2 days in the office)
- 25 day holiday + Birthday off
- Generous Company pension
- Generous paid leave entitlements, including 14 weeks maternity / paternity / adoption leave
- Company Share Scheme
- Company can help you get annual train or bus pass by paying upfront. The bus passes are also subsidised (-15% of annual rate).
- Cycle to work scheme
- Free parking
- All rounded wellness package (inclusive of free eye tests and voucher towards glasses, free life insurance, EAP, Health Cashplan and shopping & gym discounts)
- Free tea/coffee/hot chocolate/soup
- Company events and a great team spirit

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Abingdon, OX14 4SD: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Abingdon, OX14 4SD