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Hotel Night Auditor

4 months ago

York, United Kingdom Novotel York Full time

**We are looking for an energetic Night Auditor to join our dynamic team of talents**. **Providing a warm welcome and anticipating guests needs will come as second nature to you, as will be your impressive multi-tasking skills.**

**Position overview**

The Night Auditor welcomes guests arriving late to the hotel. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach and they ensure a smooth and secure environment for all the guests during the night.

**Duties**
- Check hotel guests in and out and assist with luggage when required
- To ensure guest registrations are completed correctly, and the guests arrival is processed in the system accordingly.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Reporting of any safety hazards
- complaints to be handled promptly and efficiently.
- Attend and participate in meetings and training sessions provided.
- Any other duties requested by the Front Office Manager/Night Manager.
- Ensure the correct welcome is given to all callers.
- Ensure the correct welcome is given to all guests.
- Complete all audit tasks as specified by the Night Auditors checklist.
- To answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Ensure necessary handover of information is passed on to the oncoming shift.
- Ensure any failures or inconsistencies noticed during shift are reported to the Department Manager.
- Cleaning around pool areas and public areas
- Demonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.
- Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.
- Perform any other duties within the employee’s range of competence as required by management.
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Performs night security rounds

**Job Types**: Full-time, Permanent

**Salary**: From £11.50 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Tips

Work Location: In person