Emea Operational Client Experience Associate

2 months ago


Bournemouth, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Are you enthusiastic about client experience and are motivated by tight deadlines? Then you found the right position for you

**Job responsibilities**
- Performs root cause analysis for their respective clients to increase Straight Through Processing and reduce client inquiries. The resolution of these queries will often be achieved using analytical tools
- Establishes and maintains relationships with high profile hedge fund clients through regular dialogue/meetings in order to comply with the “Ease of doing business” initiatives
- Owns the end to end transaction management lifecycle for their respective client coverage. This includes trade capture, settlement exceptions and cash management
- Delivers on the change agenda by partnering with the technology/strategy team do deliver system enhancements
- Works as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients
- Partners with technology strategy team to help identify internal and external facing technology improvement opportunities

**Required qualifications, capabilities, and skills**
- High level of client service focus
- Understanding of the control agenda in order to be able to prioritise and escalate risk issues on a timely basis
- Strong time management skills required to meet the internal and external deadlines/cutoffs
- A keen interest in financial products
- Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical parts of the organisation
- Knowledge of Global markets and settlement practices
- Operate effectively in a dynamic environment with tight deadlines, and can prioritise one’s own work to achieve them

**Preferred qualifications, capabilities, and skills**
- Strong business knowledge is of Prime Brokerage
- Strong knowledge of the Swap product
- Strong computing skills in a fast paced and dynamic workplace that encourages integrating with new technologies to eliminate manual processes

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.



  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you enthusiastic about client experience and are motivated by tight deadlines? Then you found the right position for you!  As a EMEA Operational Client Experience Associate within the Prime Financial Services Middle Office Client Facing team, you will be responsible for owning the Operational Client Experience. You will be in a client facing role that...

  • EMEA Prime Finance

    2 months ago


    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you an emotionally intelligent team player passionate about client service? Then you have found the right team! As an EMEA Prime Finance - Client Service Representative - Associate in EMEA (Europe, Middle East, and Africa) Prime Cash Client Service, you will be responsible for enhancing the operational client experience for our cash equity and repo...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    You will work in EMEA Sanctions Client Diligence as part of the EMEA Sanctions Compliance team within Global Sanctions Compliance ("GSC") who ensure compliance with the firm's global sanctions processes. The role requires a level of independent decision making and judgment when assessing client sanctions risk, and you must be able to adapt to a rapidly...


  • Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Understanding the client experience is critical to delivering change in this role. Utilizing technology to increase client efficiency is key. This is often achieved by employing data analytical solutions to enhance the client experience and reduce the operational burden on the team. It’s expected that the individual is able to work...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Are you naturally curious and inquisitive? Are you a critical thinker? Are you interested in helping to disrupt and dismantle financial crime? Would you like to use your investigative skills and become part of a dynamic team looking continuously to innovate and be seen as 'best in class', amongst those in the financial industry? You have found the right...

  • Emea Sanctions

    2 months ago


    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    An effective sanctions compliance program requires that any potential breach of applicable sanctions are investigated promptly and, if necessary, disclosed to the relevant competent authority as soon as practicable. As an investigator in the EMEA Sanctions Advisory and Investigations team within Global Sanctions Compliance (GSC) you will investigate...

  • Emea Sanctions

    6 days ago


    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    An effective sanctions compliance program requires that any potential breach of applicable sanctions are investigated promptly and, if necessary, disclosed to the relevant competent authority as soon as practicable. As an investigator in the EMEA Sanctions Advisory and Investigations team within Global Sanctions Compliance (GSC) you will investigate...

  • Emea Ed&se

    2 months ago


    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    **Human Resources - Employee Design & Service Experience **product is one of the core components of HR, focuses on operational, transactional, repeatable, process driven activities as well as providing self-service and Tier 1 answers to current & former employee and manager queries on policies, processes, situations and life events, ranging from onboarding...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    As part of the Global Clearing model, the EMEA F&O Margin team provide a controlled environment for the mitigation of counterparty risk via the monitoring and collection of assets (Cash & Collateral). The Client Service Representative will deal primarily with buy-side clients (Hedge Funds, Investment Advisors/Asset Managers) and will develop partnerships...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    **Job Description: EMEA Controls - EMEA Governance and Control Manager (Associate) - Bournemouth.** **Firm Overview**: JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    As part of Global Financial Crimes Compliance (GFCC), the EMEA Sanctions Compliance team ensure compliance with the firm's global sanctions processes, in partnership with colleagues in line of business Compliance, US and Asia Compliance, local EMEA in-country Compliance teams, and the lines of business. The EMEA Sanctions Oversight and Governance Team,...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    You will work in Client Services team of c.a. 15 members, responsible for the allocation, confirmation & settlement of EMEA clients trading globally, which also supports the Global Cash Equities business incorporating trading desks across Single Stock, Program Trading, Electronic Client Solutions, Investment Trust, Emerging Market, Equity Capital Markets,...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    The Associate (Auditor) position is a hybrid working role where you will be accountable for planning and executing audits. You will have the opportunity to work with colleagues and business stakeholders in your location and across the globe in delivering these audits. Using your business and product specific experience, you will build and maintain...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average,...


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    The Office of Legal Obligation (OLO) program is a firm-wide, global initiative that brings together the expertise of Legal, Lines of Business, Control Management, Compliance, Risk and other key control functions, to document JPMC's Obligations arising from material laws, rules and regulatory requirements and connect the Obligations to policies and procedures...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    The Associate (Auditor) position is a hybrid working role where you will be accountable for planning and executing audits. You will have the opportunity to work with colleagues and business stakeholders in your location and across the globe in delivering these audits. Using your business and product specific experience, you will build and maintain...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Welcome to J.P. Morgan Chase Investment Middle Office Services Client Operations. As a Client Operations Services Fund Servicing Associate, you will be working with Equities, Fixed Income, Repo & Mutual Funds; IBOR (Investment Book of Records) Management & Reconciliation; OTC & ETD Derivatives & CFDs; Cash Processing, FX & Money Markets; Market Claims...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    As the Client Onboarding Specialist - Global Client Service - Associate you will be facing and own a diverse portfolio of client implementations across CIB and CB International (Commercial Bank) lines of business, covering all client and industry segments, including Multi-National Corporations, Financial Institutions, FinTech and High Growth Tech clients....


  • Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you an ambitious individual looking for new job opportunities? This job is for you!    As a Wholesale KYC Operations (WKO) Client Data Associate within the WKO Client Data Team, you will work within Wholesale KYC Operations to conduct Specialized Due Diligence and advise on the KYC requirements for Politically Exposed Persons and Negative Media. You...


  • Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    As the Client Onboarding Specialist - Global Client Service - Associate you will be client facing and own a diverse portfolio of client implementations across Commercial and Investment Bank and Commercial Bank International lines of business, covering all client and industry segments. The Onboarding specialist is responsible for consulting with clients and...