Client Onboarding Specialist

3 weeks ago


Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

As the Client Onboarding Specialist - Global Client Service - Associate you will be facing and own a diverse portfolio of client implementations across CIB and CB International (Commercial Bank) lines of business, covering all client and industry segments, including Multi-National Corporations, Financial Institutions, FinTech and High Growth Tech clients. Deal profiles can include any of the EMEA Payments Products, which may be global in nature. With deal support typically lasting 6 - 12 months there is plenty of variety and opportunities to keep up with client and industry trends.
**Job responsibilities
- Deliver projects for multiple clients simultaneously, contributing to a seamless integration into the Payments organisation
- Disciplined delivery of the deal expectations through every stage of the GCS+ project lifecycle
- Timely identification and escalation of issues which could impact Client deliverables, Client satisfaction, or conflict with Operations risks and controls
- Own the resolution of client impacting issues
- Build relationships with Sales, Product, Client Service, Implementations, Operations and Technology partners as a trusted advisor
- Proactively lead continuous improvements delivering balanced solutions that consider client requirements with the broader goals of the firm in mind

**Required qualifications, capabilities, and skills
- Strong written and verbal communications skills and ability to influence across levels and organisational boundaries
- Strong personal organisational skills and governance disciplines are imperative to meet the core deal management deliverables
- Thrives in a fast-paced, client facing, team environment
- Handles multiple events and tasks, making balanced decisions to deliver against conflicting priorities
- Promotes a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity, respecting individuals at all levels

**Preferred qualifications, capabilities, and skills
- Understanding of the Payments business, organisation and products
- Payments Operations knowledge
- Basic project management disciplines

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.



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