Money Advice Assistant

2 weeks ago

Boston, United Kingdom Citizens Advice Mid Lincolnshire Full time

**Vacancy at Citizens Advice Mid Lincolnshire**

**Position**: Money Advice Assistant

**Hours per week**: 16.5 hours per week (split over 3 days)

**Salary**: £8986.47 per annum

**Based**: Boston/Sleaford

**This is an exciting opportunity to join the Money Advice Team at Citizens Advice Mid Lincolnshire (CAML).**

We are seeking an experienced administrative assistant to join our Money Advice Team. You will be responsible for providing administrative support to our team of Money Advice Caseworkers. We are looking for someone who has experience in working in an office environment and can work under pressure. You will also be required to work independently, demonstrating good initiative. Duties will include answering the telephone, sorting through client correspondence and arranging appointments.

We are seeking someone who is passionate about giving an effective service to those most in need and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail and have great people skills.

You will thrive in a busy environment and have a positive ‘can do’ attitude. You will have excellent organisation and communication skills. You will complement this with strong IT skills. Duties will include:

- Provide administrative support to the Money Advice Caseworkers as requested.
- Use a photocopier and other office machines as appropriate.
- Create and maintain filing systems in accordance with the CAML's systems and procedures.
- Record and distribute incoming mail and prepare outgoing mail for dispatch.
- Maintain work records as required.
- Answer the telephone and refer calls or take messages.
- Update client records on Casebook (database).
- Contact clients to arrange appointments.
- Chase up missing client information.
- Prepare client and creditor letters as directed by Caseworkers.
- Work cooperatively with colleagues and encourage good team-work with clear lines of communication.
- Maintain effective admin systems and records.
- Any other relevant administrative and support duties required to ensure the smooth running of CAML.

You will be required to work at both our Boston and Sleaford sites. A full driving licence or ability to travel is therefore essential.

If you are seeking to make a difference to your local community, we would like to hear from you.

**Job Type**: Part-time

**Salary**: £8,986.47 per year

Expected hours: 16.5 per week

**Benefits**:

- Company pension
- Health & wellbeing programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 21/12/2023
Reference ID: MA23

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