Client Relations Advisor

3 days ago


Stockport, United Kingdom O'Neill Patient Solicitors LLP Full time

This is an exciting time to join us here at the ONP Group. Every day, we help thousands of our clients to navigate the legal side of buying, selling and re-mortgaging their properties.

We're looking for professional, personable and customer-focused individuals to join our Client Relations Department. If you have great communication skills, love speaking to people and would like the opportunity to work in the legal sector, this role may be for you

This is a permanent, part-time role, 16 hours (minimum) per week. We can offer flexible working patterns and a variety of shifts are available between the hours of 8:30am - 5pm (Mon-Fri). There’s flexibility for some home working after an initial office-based training period.

**The Role**:
Working in our Client Relations Department, you’ll be taking inbound telephone calls and providing invaluable assistance to our Conveyancing and Remortgage Case Managers. The delivery of excellent customer service at first contact is essential in the client experience, the smooth running of the firm and the reputation of the business.

**Key Responsibilities**:

- Dealing with inbound telephone calls from clients and third parties whilst maintaining a high level of professionalism and providing excellent customer service.
- Handling a high volume of complex calls.
- Assist with the progression of Conveyancing and Remortgage cases
- Carry out general administrative duties to a high standard
- Update cases through the computerised workflow management system
- Work to and maintain Service Level Agreements
- Ensure compliance with ONP company policy

**What we can offer**:

- Competitive salary
- Full training and continued support and development.
- A superb working environment
- Flexibility for some remote working after initial training period
- Excellent opportunities for career progression

**What you’ll need**:

- Good general education to A Level or equivalent
- A background in customer services
- Excellent communication skills - both verbal and written

We are an equal opportunities employer and we believe all employees should be treated fairly and equitably. The Company is committed to eliminating discrimination and promoting equality, diversity and inclusion in the workplace including within our Policies and Procedures, and the areas in which it should have influence.



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