Customer Service Advisor
6 months ago
**About Us**:
At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health. This includes working to create a more sustainable, shared future. Our innovative solutions make a difference in people’s lives, communities, and our planet by protecting their health and well-being.
Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UK’s leading healthcare waste specialist & information security solutions provider. Built on unrivaled knowledge and expertise, we are the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base.
Join us on our mission to protect health and well-being in a safe, responsible and sustainable way.
**Position Purpose**:
**Key Job Activities**:
Provide a ‘right first time’ level of service which ensures customer needs and expectations are met.
Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
Identify opportunities to maximise growth and revenue through cross selling opportunities referring, where appropriate, to our sales teams.
Take full ownership and accountability for customer queries.
Ability to understand, analyse and interpret data.
Keeping customers updated on all aspects of their enquiry.
Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions.
Pro-actively escalate to management any unresolved customer queries that may breach our agreed SLAs.
Build and maintain strong working relationships with both internal and external customers.
Ensure that all customer data and information is handled with the highest degree of professionalism, safety and confidentiality.
Ensure that clear and concise notes are added onto our systems after each customer interaction, with relevant documentation attached were necessary.
**Education**:
- Required Education: in High School
**Experience (EMEAA)**:
Previous experience in an inbound customer service role.
Ability to work within a fast-paced environment.
Display excellent problem solving and analytical skills.
Ability to multitask.
Strong communication skills and ability to present information formally.
Positively embrace change within the service department.
Working knowledge of Microsoft Office.
**Certifications and/or Licenses**:
**Benefits**:
Stericycle offers you:
- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University - Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
- And more
**_ Disclaimer:_**:
- The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._
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