Customer Service Advisor
6 months ago
**Job Title**: Customer Service Advisor
**Reports to**: Head of Property Management
**Role Overview**:
Xenia Lettings are seeking an experienced and highly motivated CSA to work within their busy Property Management Office based in Sale.
You must be highly organised with excellent communication skills across a varied demographic, have excellent customer service skills and be capable of managing a complex workload.
**Key Responsibilities**:
- Responsible for the day to day management of a large portfolio of both student and residential properties in a variety of areas
- Provide excellent customer service to both landlords and tenants alike
- Arrange tenancy agreements, payments, contract signing, deposit registration and any other associated paperwork
- Work with the site teams to arrange repairs and maintenance as required
- Maintain high occupancy rates in buildings alongside the on-site teams
- Be the first point of contact for new investors/owners
- Be resilient with a can do and positive attitude
**Qualifications & Experience**:
- Minimum of 2 years experience in a busy property management office
- Experience of student lettings
- Scottish ARLA qualified is a significant advantage
- Ability to speak other languages would be desirable but not essential
**Skills & Abilities**:
- Excellent verbal and written communication skills
- Excellent interpersonal skills to build and develop strong relationships
- Working knowledge of Microsoft Office and Excel
- Ability to establish priorities and manage a complex workload
- Flexible, with demonstrable ability to work on own initiative and as part of a team
**What we offer**:
- Generous holiday package
- Great office location, close to public transport
- Positive, supportive and encouraging company culture
- Regular social activities
- Training and personal development
- Career Progression
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£26,500.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
**Experience**:
- lettings/ property management: 2 years (preferred)
Work Location: In person
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