Telecare Officer

6 months ago

Milton Keynes, United Kingdom Grand Union Housing Group Full time

This role is known internally as a **"Life24 Technician"**

If you are passionate about helping others and making a difference in your community, we have the perfect role for you

**What you’ll be doing**

As a Life24 Technician, you will be responsible for delivering and promoting the Life24 Service to prospective customers and external organisations. Your main purpose will be to respond to customer queries, assess their needs and deal with installations for new customers. For existing customers, you will complete regular reviews, attend to faults, perform additional installations and collections.

Your main duties will include assessing, programming, installing and problem-solving for assistive technology, completing all admin tasks, maintaining effective liaison with team members and other professionals, and responding to emergencies as part of an out-of-hours on-call rota.

We’ve attached a concise Job description to help you understand what this role involves - please be sure to check it out before applying

**What we’re looking for**
- Good Communication skills, verbal, written and writing
- Excellent Time management and able to organise and prioritise workload.
- MS Office proficiency - Word, Excel, Share Point and Teams
- Knowledge of what assistive technology means now and, in the future,
- Experience of working within a customer facing environment
- Ability to learn to use service specific systems efficiently

To be successful in this role, you should have excellent communication and interpersonal skills, good problem-solving abilities, a willingness to learn and adapt to new technologies, and a valid driver's license with access to a vehicle.

**Perks of working at Grand Union**
- Annual leave of 25 days, rising to 30 days after 5 years of service
- Generous defined contribution pension scheme - employer contribution up to 10%
- Opportunity to purchase/sell annual leave
- Annual volunteering day
- Enhanced maternity, paternity and adoption leave
- Paid emergency and compassionate leave
- Flexible working opportunities
- Generous sick pay
- Free annual flu jabs
- Paid qualifications and professional subscriptions
- Free onsite car charging

Please take a look at the full list of benefits attached. We offer ongoing training and development opportunities, and a supportive work environment. Join our team today and help us provide exceptional care to our customers

Please note that we are not able to provide visa sponsorship for any of our roles. You must be eligible to work in the UK to apply. You are required to reside in the UK for the duration of your employment and must be able to provide evidence of your Right to Work.

A full clean driving licence is essential for this role.

**NO AGENCIES**

**Closing: 1 August**

**Phone screening: 8 August**

**Interviews: 15 August**

**INDLOW

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