Quality Program Manager
2 weeks ago
**Quality Program Manager**
**Location**:London (Hybrid)
**Length**:5.5 months
**Rate**:£31.73 p/h
**Hours**:9am - 6pm
- Deliver full pieces of program plans, timelines, and tracking documents of moderate to high complexity and scope that are integrated into overarching program management objectives, with mínimal assistance.
- Develop and curate project, program, and portfolio management methodologies from best practices, processes, and tools.
- Plan and execute prioritized program work including selecting appropriate methods to most effectively achieve program objectives.
**Challenge**:
- Independently identify and recommend creative ways to improve on solutions to defined problems via selection of better methods/tools.
- Address commonly escalated issues or triage when required, in a timely manner.
- Anticipate challenges through evaluation and analysis of data and business needs.
**Influence**:
- Work within one or more teams to communicate knowledge related to a broad set of tasks.
- Understand and identify key stakeholders and what is needed from them to drive programs forward.
- Influence stakeholders at varying levels, including senior leaders when building networks and contribute to cross-team collaboration.
- Coordinate timelines, goals, and objectives for assigned component(s) of a program.
- Exchange information and best practices with the team, helping to maximize efficiency and reduce rework.
- Create and inform team members of new process improvements within the project.
- Demonstrate working knowledge of program management best practices and an understanding of related areas of our client'sorganization, including understanding of process impacts and upstream/downstream processes and functions.
- Recognize and independently identify opportunities for improvement.
**Skills**:
- Ability to understand goals and corresponding levers to grow crucial business metrics, understanding the value that it brings to stakeholders.
- Ability to partner with and influence clients, partners, and/or service providers. This includes setting service level agreements (SLAs) and taking a consultative and data-driven approach. Ability to understand stakeholder needs through dialogue beforeconducting analysis and making recommendations.
- Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.
- Knowledge of our client's product areas and key trends associated with those product areas. Knowledge of the changing landscape of the industry, product areas, other key players, and/or markets including technology trends and issues that affect the operationsof one’s business and organization.
- Managing meetings effectively
- Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.
- Ability to build and maintain a professional network internally and externally and identify opportunities for collaboration.
- Ability to identify opportunities and/or deals with potential and/or existing customers/partners, including the ability to propose strategies or solutions, and the skills of recognizing business needs, communicating, collaborating, and nurturing opportunitieswith others.
- Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.
- Knowledge of resource allocation/budgeting procedures and budget management strategies.
- Ability to anticipate, assess, and manage risk (e.g., operational, product, team health) by identifying or developing strategies to mitigate the risk or the negative effect of the risk. Ability to interact confidently, clearly and respectfully with others,especially senior leaders of the organization, to present/defend/clarify concerns or issues regarding an existing project, program or solution. This includes the ability to effectively address difficult questions, handle pushback from a high-level audience,and maintain a professional demeanor while engaging in difficult or sometimes high-pressure situations.
- Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy-in.
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