Patient Booking Hub Co-ordinator

2 weeks ago


Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

This is an exciting opportunity within the Patient’s Booking Hub Management Team.

As one of a team of Patients' Booking Hub Co-ordinator roles across the service, we are looking for a professional to lead Band 2 Clerical Officers Band 3 Team Leaders and the post holder will support the Patient’s Booking Hub Service Manager to implement and manage the ambitious vision of the service.

The Patients Booking Hub as a centralised corporate service brings together the best in outpatient appointment booking practice and processes, supported by innovative technology which ensures our patients receive a high-quality experience as standard when contacting the hospital about their appointment.

Leading within the management team, this role will oversee the development of both staff, technology and systems to achieve a positive impact on the lives of our patients.

To work in line with and in accordance with the expectations of the Patients’ Booking Hub Management Principles.

As part of a Team of Hub Co-ordinators, provide day to day leadership, management and co-ordination of Band 3 Team Leaders and their Band 2 Clerical Officer team within the Patients’ Booking Hub.

Provide clear direction to Band 3 Team Leader and Band 2 Clerical Officer staff of the necessary operational tasks to deliver the Hub core business remit including timescales for delivery.

To provide timely escalation of operational risks to the Band 6 Assistant Service Manager and a plan for risk mitigation.

To maintain a strong operational understanding of the patient pathways and outpatient appointment booking requirements for your portfolio of services.

This vacancy is advertised on a fixed term contract basis for the maximum period of 11 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please also note any secondment must first be agreed with your current line manager.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Please view the attached Job Description and Person Specification documents for full details regarding this post.



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