Senior Quality Coordinator

3 weeks ago

Oldbury, United Kingdom SGS Full time

**Company Description**
We are delighted that you're thinking about a career with SGS

We currently have an exciting opportunity at SGS for a Senior Quality Coordinator to join our highly successful certification division.

As the world's leading testing, inspection, and certification company, we, SGS, provide value to society by enabling a better, safer, and more interconnected world. We sustain global standards across diverse industries, including the consumer products sector.

**At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for**:

- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives
- ** Job Title**: Senior Quality Coordinator
- ** Job Type**:Permanent
- ** Hours**: 37.5 hours per week
- ** Job Location**:Oldbury, office-based
- ** Salary**:£25,837- £26,887 per annum

**Main purpose of the role**
- As a Senior Quality Coordinator, you will be responsible for supporting and assisting the Technical and accreditation Manager in the daily liaison with UKAS and MHRA where requested, including point of contact between UKAS, MHRA, and SGS.
- You will also support the production of reports and analysis as required for Witnessed Audit Selection and the collation and monitoring of the audit findings and closures for UKAS where required.

**Key Accountabilities**
- To maintain the UK local procedures site to include updates, changes, and rollout of relevant local procedures relating to Management Systems standards and Product Certification standards
- To provide cover during absences as the primary point of contact for UKAS and the coordination of accreditation activities; including reports, witness audit and selection** **management
- Administration of global and local procedure releases into the UK
- Provide regular, accurate, and timely reports as required to assist the technical team and senior management
- Provide support for the coordination of audits to include maintenance of relevant databases
- Provide support for the coordination of all complaints and appeals, acknowledgments, and tracking
- Monitoring of KPIs and the escalation of any falling outside the KPI to relevant managers
- Provide support for the coordination of all internal MCIs to include tracking and monitoring of KPIs and the escalation of any falling outside the KPI to relevant managers

**Qualifications**
- GSCE grade A-C, including Math and English, or equivalent work experience

**Experience**
- Good Microsoft Office experience (specifically Excel, PowerPoint, and Word)
- Able to demonstrate experience in Customer service
- Office/administration background with a high level of data processing skills

**Skills & Knowledge**
- Experience working across departments, with excellent communication skills
- Experience working in an environment where attention to detail and accuracy is critical in addition to meeting tight deadlines
- Ability to maintain high levels of customer service working with affiliates and ensure that communication is clear and accurate

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