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Facilities Coordinator

4 months ago

Peterborough, United Kingdom Fawkes and Reece Full time

**Facilities Coordinator / Scheduler**
**Peterborough**
**ASAP - Temporary to Permanent**
**9am - 5.00pm**
**Salary £25k (£15.00ph Umbrella PAYE whilst temporary)**

**The Client**

Our Client are a Nationwide Facilities & Property Management Company who provide domestic & building maintenance solutions across the Country. Due to demand, they are looking to recruit a reliable and experienced Facilities Coordinator to work from theiroffices in Peterborough.

**The Role**

You will join their Facilities team and will be required to take incoming calls from customers requiring varying repairs and maintenance needs. Incoming calls will also include operatives requiring more work, jobs that need rearranging or requiring moretime or requests to order materials. You will be required to log all calls with clear notes on to an in-house computer system and schedule to the relevant Engineers diary depending on their skill set and the region they are based.

**Duties**:
First point of contact for customers and operatives.
Receiving calls from customers/customer services with repairs & maintenance requests and logging them onto an in-house computer system.
Receiving calls from customers with queries or issues about repairs already in progress
Diagnosing the priority of each repair logged and offering the customer a suitable appointment
Managing/Scheduling the Operatives diaries and re-arranging appointments if necessary.
Closing 'jobs down' when complete
Raising new 'jobs' following Supervisors site visits
Actioning the generic mailbox and respond to queries and/or bookings
Manage diaries to ensure emergencies are covered throughout the day
Shuffling jobs around on diaries, focusing on target dates and assessing the urgency of some repairs

**Skills**:
Must be a team player but must also be able to work on own initiative
Must be able to prioritise a very busy workload
Must have excellent communication skills and telephone manner
Must be able to handle a high volume of calls
Must be able to diagnose a repair/priority
Must be computer literate
Must have previous Planning / Scheduling experience
Must be able to handle challenging or sensitive situations i.e., calls from concerned customers

**Benefits**
£15.00ph Umbrella PAYE / £25k
**(Temporary to Permanent)**
Plus, you will have the opportunity of working with one of the UK's leading FM Contractors.

If you are interested in this Facilities Coordinator / Scheduler position, please forward your CV to