Head of Student Experience

4 months ago

Glasgow, United Kingdom Study Group Full time

**Contract type**: Full Time (37.5 hours)
- Fixed Term

**Location**:Strathclyde, Strathclyde International Study Centre

**Salary**: Circa £34500 per annum

**JOB OVERVIEW**

Are you passionate about creating an exceptional student experience? Do you possess the skills and vision to lead a team in delivering innovative and student-centred initiatives? We are seeking a dynamic and experienced individual to join our organization as the Head of Student Experience on a fixed-term basis.

You will lead a highly effective Student Experience and professional services department, enabling students to thrive and study legally, safely, and successfully. The role ensures UKVI compliance in visa and attendance systems, and key quality assurance and enhancement activities are carried out according to Study Group, university partner and regulatory bodies’ requirements.

**ABOUT THE ROLE**
- Lead and motivate Centre student experience and academic administration staff to contribute to ensuring the best possible student outcomes and student experience.
- Contribute to developing, communicating and enacting the strategy and priorities for the ISC.
- Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing the performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
- Work in close collaboration with other members of the SMT including acting as a deputy when necessary
- Develop close and effective working relationships with key partners within Strathclyde University.
- Attend and actively contribute to relevant University Partnership Boards and Committees, work with University colleagues through approved liaison points and report regularly on these through the college's deliberative and management structures.
- Oversee the customer service operations of the ISC, ensuring consistently high levels of student satisfaction.
- Oversee the planning and management of student induction, to ensure all students receive a smooth, legally compliant and efficient entry into the ISC and that all necessary welfare arrangements are in place to facilitate each student’s academic success.
- Support team members in establishing proactive initiatives to target and measure improved student satisfaction and satisfaction of sponsorship organisations.
- Support the team members in ensuring any pastoral or student experience issues with students are managed efficiently and effectively.
- Line manage the student enquiries and Welfare team/ officers to ensure adequate access to pastoral and welfare is provided to students.
- Implement the appropriate quality assurance and enhancement processes to ensure the maintenance of educational oversight with the OfS.

**ABOUT YOU**
- A Bachelor's degree or equivalent (Essential)
- Administration or management training or qualification (Essential)
- Experience in line management or supervising staff (Essential)
- Working in a pressurised environment
- Working with international students (Desirable)
- Working in a higher educational environment (Desirable)
- Using data and reporting systems.

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or other factors. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

WsPYJ7kPLI

  • Head of Student Engagement

    5 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The University of Glasgow is committed to the wellbeing and success of its students. As a member of the Student Support and Wellbeing leadership team, the **Head of Student Engagement** plays an important part in achieving this, working with colleagues to transform services and making a significant contribution to the Glasgow student...

  • Student Experience Administrator

    4 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** We are looking for an exceptional Student Experience Administrator to support the delivery of an exciting portfolio of events, initiatives and activities to enhance the student experience. Achievement of this objective will support the student learning journey, improve student outcomes and have a positive impact on student success, retention,...

  • Student Experience Administrator

    5 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** We are looking for an exceptional Student Experience Administrator to support the delivery of an exciting portfolio of events, initiatives and activities to enhance the student experience. Achievement of this objective will support the student learning journey, improve student outcomes and have a positive impact on student success, retention,...

  • Student Experience Coordinator

    4 weeks ago

    Glasgow, United Kingdom University of Strathclyde Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our Student Business Team as a Student Experience Assistant. The successful candidate will contribute to the day-to-day operation of the team, ensuring effectiveness and quality in service delivery and customer service.Key ResponsibilitiesWork collaboratively with other...

  • Student Experience Officer

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Adecco UK Limited Full time

    Job Title: Student Experience Helpdesk OfficerAdecco UK Limited is seeking a Student Experience Helpdesk Officer to join our team in Glasgow. As the primary face-to-face first point of contact for students on campus, you will provide a warm and friendly welcome, whether in person, by telephone, or by email.About the Role:Provide advice on standard and...

  • Student Experience Officer

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Adecco UK Limited Full time

    Job Title: Student Experience Helpdesk OfficerAdecco UK Limited is seeking a Student Experience Helpdesk Officer to join our team in Glasgow. As the primary face-to-face first point of contact for students on campus, you will provide a warm and friendly welcome, whether in person, by telephone, or by email.About the Role:Provide advice on standard and...

  • Student Experience Officer

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Adecco UK Limited Full time

    Job Title: Student Experience Helpdesk OfficerJob Type: Temporary for 12 weeksLocation: GlasgowAdecco UK Limited is working with an educational establishment in Glasgow to find a Student Experience Helpdesk Officer to start immediately.Main Responsibilities:Act as the primary point of contact for student enquiries, providing a warm and friendly welcome...

  • Student Experience Officer

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Adecco UK Limited Full time

    Job Title: Student Experience Helpdesk OfficerJob Type: Temporary for 12 weeksLocation: GlasgowAdecco UK Limited is working with an educational establishment in Glasgow to find a Student Experience Helpdesk Officer to start immediately.Main Responsibilities:Act as the primary point of contact for student enquiries, providing a warm and friendly welcome...

  • Student Experience Officer

    1 month ago

    Glasgow, Glasgow City, United Kingdom Adecco Full time

    Job Title: Student Experience Helpdesk OfficerJob Type: Temporary for 12 weeksHourly Rate: £15.75 per hourWorking Hours: Monday to Friday, 9am to 5pmLocation: GlasgowAdecco is working with an educational establishment in Glasgow who are looking for Student Experience Helpdesk Officers to start immediately.About the Role:As the primary face-to-face first...

  • Student Experience Officer

    1 month ago

    Glasgow, Glasgow City, United Kingdom Adecco UK Limited Full time

    Job Title: Student Experience Helpdesk OfficerJob Type: Temporary for 12 weeksLocation: GlasgowHourly Rate: £15.75 per hourWorking Hours: Monday to Friday, 9am to 5pmAdecco UK Limited is working with an educational establishment in Glasgow who are looking for Student Experience Helpdesk Officers to start immediately.Main Responsibilities:Act as the primary...

  • Student Experience Officer

    1 month ago

    Glasgow, Glasgow City, United Kingdom Adecco UK Limited Full time

    Job Title: Student Experience Helpdesk OfficerJob Type: Temporary for 12 weeksLocation: GlasgowHourly Rate: £15.75 per hourWorking Hours: Monday to Friday, 9am to 5pmAdecco UK Limited is working with an educational establishment in Glasgow who are looking for Student Experience Helpdesk Officers to start immediately.Main Responsibilities:Act as the primary...

  • Student Experience Team Leader

    5 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** To provide senior administrative support and expert advice to academic staff within the School of Computing Science, in relation to learning and teaching activities. Support the Learning & Teaching Manager in the day-to-day operational management of a team of Undergraduate and Postgraduate administrators, to provide first class customer...

  • Student Experience and Exams Officer

    5 months ago

    Glasgow, United Kingdom Study Group Full time

    **Location**: Glasgow, University of Strathclyde International Study Centre **Contract **Type: Full Time **Salary**: up to £ 26,790.30 per annum **JOB OVERVIEW** The Student Experience and Exams Officer will be the first point of contact for student queries. They will assist with key attendance and engagement administration as well as being responsible...

  • Night Owl- Student Accommodation

    5 months ago

    Glasgow, United Kingdom Student Roost Full time

    **Job title: Night...

  • Student Experience Helpdesk Officer

    1 month ago

    Glasgow, Glasgow City, United Kingdom Adecco Full time

    Job Title: Student Experience Helpdesk OfficerJob Type: TemporaryLocation: GlasgowHourly Rate: £15.75Working Hours: Monday to Friday, 9am to 5pmAdecco is working with an educational establishment in Glasgow to find a Student Experience Helpdesk Officer to start immediately. As the primary face-to-face contact for students, you will provide a warm and...

  • Student Support Administrator

    4 months ago

    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** To provide effective and efficient administrative support to the Head of Student Support and Advisory System and to the Medical School in general to ensure an excellent student experience. The post-holder will work within the UG Medical School Student Support Team. The primary place of work will be Wolfson Medical School Building. **Main...

  • Student Experience Support Officer

    2 months ago

    Glasgow, Glasgow City, United Kingdom Adecco Full time

    Job Title: Student Experience Support OfficerJob Type: TemporaryLocation: GlasgowHourly Rate: £15.75 per hourWorking Hours: Monday to Friday, 9am to 5pmAdecco is seeking a Student Experience Support Officer to work with an educational establishment in Glasgow. As the primary face-to-face point of contact for students, you will provide a warm and friendly...

  • Student Experience Support Officer

    2 months ago

    Glasgow, Glasgow City, United Kingdom Adecco Full time

    Job Title: Student Experience Support OfficerJob Type: TemporaryLocation: GlasgowHourly Rate: £15.75 per hourWorking Hours: Monday to Friday, 9am to 5pmAdecco is seeking a Student Experience Support Officer to work with an educational establishment in Glasgow. As the primary face-to-face point of contact for students, you will provide a warm and friendly...

  • Student Experience Helpdesk Officer

    1 month ago

    Glasgow, United Kingdom CV-Library Full time

    Job Title: Student Experience Helpdesk Officer Role Type: Temporary for 12 weeks Start Date: ASAP Hourly Rate: £15.75 per hour Working Hours: Monday to Friday, 9am to 5pm Location: Glasgow, GL1 Adecco are working with an educational establishment in the city of Glasgow who are looking for Student Experience Helpdesk Officers to start...

  • Student Experience Helpdesk Officer

    1 month ago

    Glasgow, United Kingdom Adecco Full time

    Job Title: Student Experience Helpdesk OfficerRole Type: Temporary for 12 weeksStart Date: ASAPHourly Rate: £15.75 per hourWorking Hours: Monday to Friday, 9am to 5pmLocation: Glasgow, GL1Adecco are working with an educational establishment in the city of Glasgow who are looking for Student Experience Helpdesk Officers to start immediately.You will act as...