Student Experience Support Officer
2 months ago
Job Title: Student Experience Support Officer
Job Type: Temporary
Location: Glasgow
Hourly Rate: £15.75 per hour
Working Hours: Monday to Friday, 9am to 5pm
Adecco is seeking a Student Experience Support Officer to work with an educational establishment in Glasgow. As the primary face-to-face point of contact for students, you will provide a warm and friendly welcome, answering enquiries and providing advice on standard and routine issues.
Main Responsibilities:
- Provide exceptional customer service to students, responding to enquiries and resolving issues in a timely and professional manner.
- Offer advice on common queries, such as registration checks, student card issuance, and registration with a doctor or bank.
- Escalate complex issues to ensure consistent service quality and maintain a positive student experience.
- Perform other duties as directed by the Head of Student Support and Development.
Requirements:
- Relevant experience or a qualification to HNC level with general administrative or other relevant experience.
- Strong IT skills, including MS Office.
- Experience working in a customer service, reception, or client-facing role.
- Strong customer care skills and ability to work independently and as part of a team.
- Excellent organizational and communication skills.
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