Student Experience Support Officer

2 months ago


Glasgow, Glasgow City, United Kingdom Adecco Full time

Job Title: Student Experience Support Officer

Job Type: Temporary

Location: Glasgow

Hourly Rate: £15.75 per hour

Working Hours: Monday to Friday, 9am to 5pm

Adecco is seeking a Student Experience Support Officer to work with an educational establishment in Glasgow. As the primary face-to-face point of contact for students, you will provide a warm and friendly welcome, answering enquiries and providing advice on standard and routine issues.

Main Responsibilities:

  • Provide exceptional customer service to students, responding to enquiries and resolving issues in a timely and professional manner.
  • Offer advice on common queries, such as registration checks, student card issuance, and registration with a doctor or bank.
  • Escalate complex issues to ensure consistent service quality and maintain a positive student experience.
  • Perform other duties as directed by the Head of Student Support and Development.

Requirements:

  • Relevant experience or a qualification to HNC level with general administrative or other relevant experience.
  • Strong IT skills, including MS Office.
  • Experience working in a customer service, reception, or client-facing role.
  • Strong customer care skills and ability to work independently and as part of a team.
  • Excellent organizational and communication skills.


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