Customer Advisor

3 months ago

Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

**Customer Advisor - Business Income (Accounts Receivable)**:

- Salary Up to £29,595, depending on experience- Location Pity Me - Durham / Hybrid - Working from home**About the role**

**Role - Customer Advisor - Business Services**

**Contract type - Full time, permanent**

**Location - Pity me, Durham**

**Salary - up to £29,595 - depending on experience**

**Join Our Business Income Accounts Receivable Team**

At Northumbrian Water, we believe in delivering an unrivalled experience to all our valued customers, where every voice is heard loud and clear. We are on a relentless quest to provide friendly, proactive, and top-notch service, ensuring our customers’ needs are met and exceeded **first time and every time.**

**Are you ready for an exciting career?**

We invite you to become a part of our Customer Directorate as a **Customer Advisor** within our dynamic **Accounts Receivable Team**. Reporting to the Customer Team Manager, you’ll play a pivotal role in nurturing strong connections with our customers and stakeholders.

**What you’ll do**:

- **Accounts Receivable Excellence**: You'll provide accurate and efficient Accounts Receivable services, ensuring payments are allocated correctly for all stakeholders.
- **Customer Support**: You'll be the go-to person for resolving customer invoice queries, offering written or verbal advice.
- **Financial Management**: You'll play a proactive role in ensuring effective financial management, accurate billing, and the timely collection of outstanding payments.
- **Proactive Debt Collection and Payment Solutions**: Take a proactive approach to collecting outstanding payments, providing guidance on available payment options, and negotiating payment arrangements.

**Why Choose Northumbrian Water?**
- **Customer-Centric Approach**: We're dedicated to providing an exceptional customer experience, treating everyone fairly, respectfully, and with empathy.
- **Work-Life Balance**: We understand the importance of balance. Enjoy flexible working hours from 8 am to 5 pm, Monday to Friday, with the option of flexitime. Plus, embrace the best of both worlds with our hybrid working model, allowing two days a week in the office.

**About You**:

- **Passion for Customers**: Our Customer Service Advisors are enthusiastic about delivering exceptional experiences.
- **Effective Communicator**: You have excellent communication skills and thrive on taking ownership to meet customer needs.
- **Team Player**: Our one-team culture means you'll be flexible and adept at managing diverse workloads.
- **Problem Solver**: You're solution-focused, with top-notch numerical skills and an eye for detail.
- **Experience**: Experience working within an Accounts Receivable team or collections department is desirable.
- **Self-motivated**: You're driven to meet targets and thrive in a fast-paced environment.

**_

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven
- We take responsibility for achieving excellent business results.

Ethical
- We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused
- We aim to exceed the expectations of our internal and external customers.

Innovative
- We continuously strive for innovative and better ways to deliver our business.

One Team
- We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan

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