Customer Service Apprenticeship

2 months ago


Newcastle upon Tyne, United Kingdom Home Store Living Full time

We have an exciting opportunity to join our Newcastle Flagship store as a Full-time sales apprentice, selling quality furniture, both beds and upholstery.
As a Sales apprentice you will represent our brand and vision delivering fantastic, friendly customer service. Must be excellent at building rapport with customers

The Home store Living Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at retailing sites.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Sales Department so the role will vary. Some duties on a day-to-day basis may include:

- Customer Service; Arranging deliveries, talking to customers both face to face and on the phone, communicating with the customer throughout their time in our store
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing sales invoices.
- Upselling; Promoting the sale of accessories and service plans

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_

Training will be delivered using a combination of virtual classroom remote learning and face-to-face.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
- **Desired skills**_

Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in sales and customer service
- **Future prospects**_

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail store or even joined our team at Head Office in Newcastle upon Tyne.
- **Minimum entry requirements**_

We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_

**Job Types**: Full-time, Apprenticeship

**Salary**: From £6.28 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

**Job Types**: Full-time, Apprenticeship

**Salary**: £6.28 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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