Reception Team Member

6 months ago

Saint Ives, United Kingdom Grove Medical Practice Full time

**Grove Medical Practice**

**Reception Team Member (Part Time - 26.25 hrs per week)**

We are looking for an enthusiastic, customer-focused colleague to lead our Reception Team. Providing patient-facing support, you and your team will help patients access and navigate our services, ensuring that they are seen by the right clinician at the right time.

Great communication skills, effective team work and a flexible approach are essential for this rewarding role. Hours are worked on rolling 12-week rota between 08:00am and 18:15pm, Monday to Friday with one week starting at 07:00am and all applicants would need to be able to work this rota.

We are a friendly, proactive, newly-merged GP practice based in the heart of historic St Ives. We specialise in training (including GP Registrars, medical students and nursing students) and research. Over the last two years we have invested in our team and premises to deliver high-quality patient care. If you have a passion for primary care, we’d love to hear from you.

In return, we offer a great working environment, a varied and dynamic role, competitive pay based on skill and experience and 27 days annual leave (+ bank holidays).

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

**Delivering Remarkable Customer Service**

Underlining everything you do is the requirement to play your part in the delivery of remarkable customer services to our patients, internal colleagues and external stakeholders. This applies in all of your dealings. There are many elements to delivering remarkable customer service but common throughout are requirements to listen and be responsive, always ensure patient and customer messages and requests are passed on and ensure any mistakes or omissions and possible improvements that are identified are shared with your manager.

**Responsibilities**:
The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Patient notes and correspondence:

- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- At the start of the day when first to arrive make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the Reception area, main office and waiting room are left tidy and ready to receive patients the following day.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Process patients change of address - computer data and medical records (have knowledge of Practice area).
- Chaperoning when requested to do so.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

**Confidentialit

  • Office and Reception Support Staff Member

    3 hours ago

    Saint Andrews, Fife, United Kingdom Fife Sports and Leisure Trust Full time

    Job OverviewFife Sports and Leisure Trust is seeking a skilled Administrative Clerk to join our team. As an Administrative Clerk, you will be responsible for providing administrative support, managing the reception area, and handling various tasks as required.About the JobThis is an exciting opportunity for someone who enjoys working in an office environment...

  • Yard Team Member

    1 month ago

    Saint Ives, United Kingdom Marshalls PLC Full time

    Yard Team MemberSt Ives, Cambridgeshire48 hours per week (Shift pattern: Monday to Friday, 8am to 6pm or 11am to 8pm)Salary £29,952 (starting salary) + BenefitsMarshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement, and landscape markets...

  • Sales Team Member

    2 days ago

    Saint Ives, United Kingdom Interaction Recruitment Full time

    The Interaction Recruitment team is seeking a talented Sales Executive to join our expanding UK sales department. This full-time permanent role offers an excellent opportunity for someone to develop their skills in account management and client relations.We are looking for a candidate with a strong sales background, who is confident in dealing with customers...

  • Dispensary Team Member

    6 months ago

    Saint Ives, United Kingdom Grove Medical Practice Full time

    **Job summary**: To ensure the provision of quick, efficient and accurate dispensing of medication to the patients of Grove Medical Practice, and to ensure effective financial control of the dispensary. To ensure that the Dispensary operates as a profitable business unit within the practice and to maintain/enhance this. **Delivering Remarkable Customer...

  • Reception Manager for Animal Care

    1 day ago

    Saint Peters, Kent, United Kingdom Dnavetcare Full time

    About Our RoleWe are seeking an experienced and passionate professional to join our team in Broadstairs, Kent, as a Reception Manager for Animal Care.This is a Full-Time position, working 40 hours per week over 4 or 5 days, with 1:5 weekends. As a key member of our team, you will be responsible for managing the Reception team, assisting with scheduling...

  • Reception Class Leader

    4 days ago

    Saint Peters, Kent, United Kingdom Tradewind Recruitment Full time

    We are seeking a highly skilled Primary Teacher with experience in teaching Reception to join our team at Tradewind Recruitment.Job DetailsPosition: Reception Class TeacherLocation: Thanet RegionEstimated Salary: £45,000 - £65,000 per yearAbout the PositionThe successful candidate will be responsible for designing and implementing engaging lesson plans...

  • Support Team Member

    4 months ago

    Saint Ives, United Kingdom Grove Medical Practice Full time

    Job summary Support Team Member Patient Data (Part Time 2 hrs per week) We are lookingfor an enthusiastic new colleague to join our Support Team. Focusing on Patient Data, you will process incomingoutpatient and hospital discharge letters, deal with bulk data submissions,patient recalls and invitations, monitor our practice email box and...

  • Bar and Waiting Team Member

    6 months ago

    Saint Ives, United Kingdom St Austell Brewery Full time

    Bar and Waiting Team Member - CornwallThe Queens Hotel sits in the heart of St Ives, with the town's famous cobbled streets and golden sands on its doorstep. This popular family-friendly pub serves a delicious menu that champions the finest local ingredients, together with award-winning beers. St Ives itself is a stunning location that boasts a collection of...

  • Bar and Waiting Team Member

    5 days ago

    Saint Ives, United Kingdom St Austell Brewery Full time

    Bar and Waiting Team Member - CornwallThe Queens Hotel sits in the heart of St Ives, with the town's famous cobbled streets and golden sands on its doorstep. This popular family-friendly pub serves a delicious menu that champions the finest local ingredients, together with award-winning beers. St Ives itself is a stunning location that boasts a collection of...

  • Luxury Hotel Reception Team Member

    4 days ago

    Saint Andrews, Fife, United Kingdom Valor Hospitality Partners, LLC Full time

    We are seeking a dedicated and customer-focused individual to join our luxury hotel team as a Front Desk Coordinator. As a key point of contact, you will provide exceptional customer service, respond to guest inquiries, and ensure seamless check-in and check-out experiences.The ideal candidate will possess excellent communication and interpersonal skills, be...

  • Part-Time Reception Support Officer

    4 days ago

    Saint Andrews, Fife, United Kingdom Sportscotland Full time

    We are seeking a highly organized and communicative individual to fill the role of Part-Time Reception Support Officer at Sportscotland.About the RoleThis is a part-time, permanent position working 25 hours per week, with flexibility to suit the needs of the Reception function.The ideal candidate will have previous experience in a similar...

  • Bar and Waiting Team Member

    6 months ago

    Saint Ives, United Kingdom St Austell Brewery Full time

    Pedn Olva sits just thirty feet above sapphire waters and is flanked by golden sands, enjoying spectacular views towards St Ives harbour and across the bay. You’ll be working at a landmark hotel that attracts visitors and locals alike to its scenic bar and sun-drenched terraces. St Ives itself is a stunning location that boasts a collection of glorious...

  • Reception Supervisor

    2 weeks ago

    Saint Andrews, United Kingdom Valor Hospitality Europe Full time

    Reception Supervisor - St AndrewsSeaton House, the newest 5-star luxury hotel in St Andrews, is looking for a Reception Supervisor to help lead our front office team. This role offers the unique opportunity to shape the guest experience at one of Scotland's most anticipated openings.First impressions are everything and you will set the tone for every guest's...

  • Reception Class Teaching Role

    2 days ago

    Stratton Saint Margaret, United Kingdom Monarch Education Full time

    We are seeking a highly skilled and dedicated teacher to join our team at a large primary school in Swindon. The successful candidate will be responsible for teaching a Reception Class from January 2025 until the end of the academic year. This is an excellent opportunity for an experienced educator to take on a new challenge and develop their skills in a...

  • Team Member

    6 months ago

    St Ives, United Kingdom Stoned Full time

    St Ives, Cornwall. **Stoned** Whatever your obsession, be it surfing, paddle boarding or just being at the beach, we are perfectly situated to make a pre/post work dip a daily reality. At Stoned it is not just the location that's premium, in exchange for high quality team members we offer a premium package full of perks: A high starting wage, free food on...

  • Logistics Team Member

    4 weeks ago

    St Ives, Cornwall, United Kingdom Marshalls PLC Full time

    Marshalls PLC is the UK's leading hard landscaping manufacturer, and we are seeking a skilled Logistics Team Member to join our St Ives manufacturing site. As a Logistics Team Member, you will play a key role in ensuring the efficient movement of products from our warehouse to customers across the UK.What We OfferA highly competitive salary of £29,952...

  • MPS-UPS Reception Primary Position

    2 days ago

    Saint Peters, Kent, United Kingdom Tradewind Recruitment Full time

    Job DescriptionPlan and deliver engaging lessons that cater to the diverse needs of studentsDevelop and implement effective assessment strategies to monitor student progressBuilt strong relationships with parents and caregivers through regular communication and parent-teacher conferencesWe are seeking a dedicated and passionate Reception Primary Teacher to...

  • Overnight Crew Member 10pm-6am

    6 months ago

    Saint Ives, United Kingdom McDonald's Limited Full time

    **Our overnight shifts are perfect for night owls with a 10pm start working through to 6am. We can be flexible on the days you work, but we do need you to be available to work for the whole 10pm-6am period. Please note that during your training period you may need to be available to work during the hours of 5pm and midnight, once training is complete you...

  • Reception Teacher

    3 weeks ago

    Stratton Saint Margaret, United Kingdom Monarch Education Full time

    Monarch Education is working in partnership with a primary school in Swindon who are looking for a Reception Class teacher to take full classroom responsibility from January 2025 until the end of the academic year. This role is an exciting opportunity for an experienced teacher looking to work in a large school in the Swindon area. The school is part of a...

  • Customer Team Member

    6 months ago

    St Ives, United Kingdom Coop Full time

    **Customer Team Member** - Location: The Stennack, St Ives, TR26 1DB- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, 3 month temporary contract, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...