Customer Collaboration Planner

3 months ago

Blackpool, United Kingdom Fox's Burton's Companies Full time

**Company Description**
- We are FBC UK, Fox's Burton's Companies...And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge).
- FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated company.
- We are home to famous iconic brands, including Maryland, Fox's, Jammie Dodger & Rocky, to name just a few. We bake our incredible biscuits at eight bakeries across the UK, located at Ilse of Arran, Livingston, Blackpool, Llantarnam, Edinburgh, Kirkham, Batley & Dorset. We also have offices for our supporting services in St Albans, Liverpool and Moreton. Together, we employ circa 4,000 amazing employees across all our locations.
- We are currently the second biscuit manufacturer in the UK market with a strong ambition of becoming the number two biscuit manufacturer worldwide.
- We are proud to be part of the Ferrero enlarged family: such a fantastic and successful business. The Ferrero Group operates in more than 50 countries, with products sold in over 170 countries, represented by almost 38.000 employees worldwide, and a consolidated turnover of €12.7 billion (2020-21).
- Along with our fantastic brand portfolio, we also have long-term agreements to manufacture several sweet & savoury snacks across Mars, Jacobs, and LU branded products. In addition, we are proud to be a strategic partner for many retailer-branded products.
- Our employees make our business special. With strong family values, we believe FBC UK is a more prosperous and fun place to work with when people feel free to be themselves. We believe in the power of being authentic, entrepreneurial and supporting each whilst meeting our business goals.
- And don't forgetwork hard but play harder**About the Role**
- As a Customer Collaboration Planner, you will play a pivotal role working directly with commercial customers and supply chain teams. You will facilitate the connection between FBC UK sales and supply chain plans with the customer and work as a key member of the overarching supply chain pulling together all functions.- Other duties include but are not limited to:
- Order management and fulfilment visibility
- Planning, including weekly forecast management
- Customer collaboration
- Seasonal management and tracking, order synchronization
- Customer routing & ordering profiles
- Managing stock availability issues
- Continuous improvement

**Who we are looking for**
- Strong communication skills - relationship management both internally and externally to build trust optimize performance
- Minimum 18 months experience of FMCG and Supply Chain with an understanding of supply chain, customer service and sales
- Strong influencing skills demonstrated through peer to peer and senior stakeholder engagement/relationship management
- PC literacy - Excel - Strong Analytical Skills with proven results of performance
- Drive for results - focused on KPI's and improvement

**Diversity Statement**
- FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at FBC UK. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

  • Customer Collaboration Planner

    3 months ago

    Blackpool, United Kingdom Fox's Burton's Companies Full time

    **Company Description** We are FBC UK, Fox's Burton's Companies!And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated...

  • Production Planner

    3 months ago

    Blackpool, United Kingdom Jeremias UK Ltd Full time

    **Production Planner** Owing to expansion and growth a Blackpool Based manufacturing Company, recently acquired by a multi-national business, has now the requirement for a new position of Production Planner. The Jeremias Group are Europe's leading manufacturer of Flue, Chimney & Exhaust systems, offering high quality and innovative solutions across all...

  • Production Planner

    4 months ago

    Blackpool, United Kingdom Simpsons Beverages Full time

    **Production Planner** About the Company Simpsons Beverages are known throughout the industry for reliability, integrity and passion for our customers’ vision. From fresh new ideas to the reformulation of existing products, our approach in bespoke, always working in partnership with our customers to create the perfect drink. With business growing at an...

  • Media Liaison

    4 months ago

    Blackpool, United Kingdom Guest Services Worldwide Ltd. Full time

    **Title** - Media Liaison & Site Planner - **Reporting to**: Head of Media - **Summary**:You will be responsible in supporting the media team ensuring they have everything required for new projects - **Key duties & responsibilities**: - Maintaining our current media contract database for customer service, checking in the latest deliveries etc - Setting up...

  • Materials Planner

    3 months ago

    Blackpool, United Kingdom Burtons Biscuits Full time

    Job Advert **Who are we ?** We are FBC UK, Fox's Burton's Companies!-And we bake the UK's most incredible biscuits (we might be slightly biased, but we will leave that for you to judge). FBC UK was a match made in heaven, with two of the top UK biscuits manufacturers (Burton's Biscuits and Fox's Biscuits) coming together to create one unique, integrated...

  • Engineering Stores Manager

    3 weeks ago

    Blackpool, Blackpool, United Kingdom Burton's Biscuit Full time

    About UsBurton's Biscuits is a leading manufacturer of premium biscuits in the UK market. We are committed to delivering high-quality products and exceptional customer service.Job SummaryWe are seeking an experienced Engineering Stores Manager to join our team. The successful candidate will be responsible for managing the stores in a professional manner,...

  • Engineering Stores Manager

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Burton's Biscuit Full time

    About UsBurton's Biscuits is a leading manufacturer of premium biscuits in the UK market. We are committed to delivering high-quality products and exceptional customer service.Job SummaryWe are seeking an experienced Engineering Stores Manager to join our team. The successful candidate will be responsible for managing the stores in a professional manner,...

  • Customer Service Representative

    3 days ago

    Blackpool, Blackpool, United Kingdom Greenbean Full time

    Customer Service Advisor RoleWe are seeking highly skilled Customer Service Advisors to join our call centre team in Lytham on a long-term, temporary basis.As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Full training...

  • Customer Service Representative

    3 days ago

    Blackpool, Blackpool, United Kingdom Greenbean Full time

    Customer Service Advisor RoleWe are seeking highly skilled Customer Service Advisors to join our call centre team in Lytham on a long-term, temporary basis.As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Full training...

  • Customer Service Representative

    2 weeks ago

    Blackpool, Blackpool, United Kingdom The Rank Group Full time

    About The Rank GroupThe Rank Group is a leading gaming and leisure operator in the UK, committed to providing an exceptional experience for our customers. Our venues offer a unique blend of gaming, entertainment, and hospitality, making us a great place to work and visit.Job SummaryWe are seeking a highly motivated and customer-focused Receptionist to join...

  • Customer Service Representative

    2 weeks ago

    Blackpool, Blackpool, United Kingdom The Rank Group Full time

    About The Rank GroupThe Rank Group is a leading gaming and leisure operator in the UK, committed to providing an exceptional experience for our customers. Our venues offer a unique blend of gaming, entertainment, and hospitality, making us a great place to work and visit.Job SummaryWe are seeking a highly motivated and customer-focused Receptionist to join...

  • Customer Service Advisor

    4 months ago

    Blackpool, United Kingdom Reliant Direct Full time

    **Role Overview** Due to the continued growth of our retail business, we are looking to expand our Customer Service team and are looking for a **Customer Service Adviser / Supervisor**. The role is full-time and based in our head office, just off the M55 near Blackpool, with easy access and free parking. This is an exciting time to join the company and...

  • Customer Service Assistant

    3 months ago

    Blackpool, United Kingdom Reliant Direct Full time

    **Role Overview** Due to the continued growth of our retail business, we are looking to expand our customer service team and are looking for a **Customer Service Assistant.** The role is full-time and based in our head office, just off the M55 near Blackpool, with easy access and free parking. This is an exciting time to join the company and ideally suited...

  • Customer Advisor

    3 months ago

    Blackpool, United Kingdom Boots Full time

    Summary Job Reference: - 229486BR Blackpool, Thornton Cleveleys Fixed Term 13 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...

  • Customer Service Advisor

    3 months ago

    Blackpool, United Kingdom Scanlite Visual Communications Full time

    **Duties**: - Assist customers with inquiries, account issues, and product information - Resolve customer complaints and ensure customer satisfaction - Collaborate with other departments to address customer needs and resolve issues - Stay up-to-date on product knowledge and industry trends to effectively assist customers - Providing an excellent aftercare...

  • Customer Service Consultant

    1 month ago

    Blackpool, Blackpool, United Kingdom Arnold Clark. Full time

    Position OverviewWe are seeking a dedicated Service Advisor to ensure the efficient operation of our automotive service department.Working HoursFull-time position, Monday to Friday from 8:00 AM to 5:30 PM, with rotational Saturday shifts.Role ResponsibilitiesThe Service Advisor plays a crucial role in providing an exceptional experience for all customers...

  • Customer Service Representative

    3 weeks ago

    Blackpool, Blackpool, United Kingdom Mecca Bingo Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable experience at Mecca Bingo.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Mecca Bingo Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable experience at Mecca Bingo.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Mecca Bingo Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable experience at Mecca Bingo.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Blackpool, Blackpool, United Kingdom Mecca Bingo Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have an enjoyable experience at Mecca Bingo.Key ResponsibilitiesProvide excellent customer...