Spa Supervisor

4 months ago

London, United Kingdom Soho House & Co. Full time

**Who We Are**

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**What's in it for you?**
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- £20 Taxi Contribution for late shifts (post 1am - 5am / Uber)
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Financial Incentive based on House Performance (Quarterly)
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

**Cowshed Spa Primrose Hill...**

Nestled inside one of London's most idyllic neighbourhoods, Cowshed Primrose Hill is a haven of relaxation and sociable grooming. Cowshed Primrose is a social space for members to move, look after their health and well being and take care of their grooming. Available treatments range from massage, body and facial treatments, maternity, lash & brow, waxing, hair removal and light salon.

**The Role**

We are seeking an experienced **Spa Supervisor** to join our team at **Cowshed Spa Primrose Hill (NW1 8UR**)**. The Spa Supervisor is responsible for the efficient management of the Cowshed Reception and booking system, ensuring the team consistently provide an exceptional service and spa experience for our members.
- To develop and incentivise the reception team to ensure that targets are achieved
- Liaise effectively with Lead Therapist to ensure that the correct level of support, training, incentives and promotional activity is maintained.
- Work with Health Club General Manager ensuring the correct budgetary controls and financial planning is in place with regard to achieving budgets
- Demonstrate our Soho Ways through behaviours at work and encourage team members to do the same
- Run and manage wellness events, pop ups, and brand partnerships

**What we are looking for in a Spa Supervisor...**
- Strong interpersonal skills
- Customer / member experience focused
- Passionate about the industry and performing spa treatments.
- 1-2 years' experience in a busy high-profile Spa facility (preferred but not essential)
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Flexible and available to working both opening and closing shifts when required

**Required Skills/Qualifications**
- NVQ Level 2 or Level 3 or equivalent industry related qualifications
- Flexible schedule and ability to work weekends and holidays as needed
- Ability to multitask and excel in a high-volume and demanding fast-paced environment

**Nearest Station (NW1 8UR)**: Chalk Farm

**Opportunities for all

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