Live in Scheme Support Officer

3 months ago

Cirencester, United Kingdom Residential Management Group Full time

**LIVE IN SCHEME SUPPORT OFFICER
- RENT FREE ACCOMMODATION PROVIDED
- CIRENCESTER**

**PERMANENT
- FULL TIME
- 37.5 HOURS PER WEEK
- MONDAY TO FRIDAY**

**£19,831.67 + FREE ACCOMMODATION (3 BED UNFURNISHED BUNGALOW) + UTILITIES PAID**

Residential Management Group is a large, established, market leading property management company and we are recruiting a live in Scheme Support Officer who will enhance residents’ quality of life, by helping to create a warm and friendly environment and by being as helpful, polite and courteous as possible throughout the fulfilment of the role.

**You’ll be based at Barclay Court, Cirencester, GL7 2EN an over 55’s independent living accommodation, where you will also have your own 3-bedroom unfurnished bungalow.**

You’ll be working 37.5 hours, 9am - 5pm Monday to Friday with flexibility to deal with emergencies outside of these hours.

**Benefits of the Building Manager Role**:
**Annual salary of £19,831.67**

**Utilities paid**
- 25 days annual leave days holidays + Bank Holidays + Never Work Your Birthday
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Free onsite parking
- Generous Pension Scheme and Life Assurance (4 times annual salary)
- As part of the Places for People Group (RMG’s parent company), you will have access to **Our Place Rewards**, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers

**What are some of the other things I will be doing?**
- Professionally manage the over 55’s independent living development, with daily monitoring of residents’ wellbeing. NB: you are not required to provide nursing or personal care to residents.
- Professionally manage the development, whilst providing a safe, secure and well-maintained environment for residents.
- Ensure compliance with Fire Safety Regulations by keeping all exits clear from obstruction and making sure fire exits are closed.
- Regularly check that the lighting and heating is working correctly.
- Ensure a friendly, helpful and approachable image and promote good communications between residents and with any person entering the development.
- Undertake minor maintenance activities and carry out basic maintenance works where appropriate e.g., changing light bulbs.
- Maintain adequate stock of cleaning materials (ensuring stored in accordance with COSHH Regulations) and order other items e.g., light bulbs and other site related equipment.
- Support with ensuring the communal areas of the building, garden and grounds, are cleaned and maintained, including litter picking when necessary.
- Oversee the work of the regular staff visiting the development and the contractors attending to carry out one off repairs, reporting any issues to the Property Manager.
- Record and report all incidents, accidents and maintenance visits at the development in the appropriate log books.

**What skills and experience are we looking for?**
- A friendly, positive, ‘can-do’ and flexible work attitude; on occasions you may need to deal with an out of hours emergency; non-urgent queries should be dealt with in your working day and not in your personal time.
- Excellent customer service skills, with previous experience within a customer facing customer service role.
- Confident communicator with excellent communication skills.
- Proven ability to solve problems with diplomacy, empathy, and patience.
- Able to complete administrative tasks using relevant IT systems.
- Experience in a similar role is highly desirable.

INDRMG

Pay: £21,132.73-£28,078.65 per year

Schedule:

- Monday to Friday

Application question(s):

- Please briefly summarise your experience relevant to this role

Licence/Certification:

- relevant similar experience from a previous role (required)

Work Location: In person

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