Retail Sales Associate

2 weeks ago


Macclesfield, United Kingdom We Are Rootstock Ltd Full time

Looking for a conscious individual for a long-term role within our eco green grocer/refill store, starting out as retail assistant with the intention of working towards a more senior role within the business.

**Our Space**

Our grocers provides a lovely, bright, and cheery working environment, most of our customers are locals and regulars who you’ll get to know incredibly well. Everyone is very kind and patient. The space is incredibly inviting with a peaceful ambience and a sunny disposition. Within our cafe space upstairs, we host wellbeing workshops, creative spaces amongst other exciting events throughout the month.

Despite this, the work is never dull The shop and cafe/event space can be quite fast paced at times and there is always something to keep your mind or hands busy with. We’re looking for an ambitious individual that can keep up with the change in pace when it comes and does not feel overwhelmed with a steady workload.

In-depth training and support will be provided as you get used to the role to ensure you always feel confident in providing the best customer service and you know exactly how to handle each arising situation.

There’s a real familiar feel in coming to work each day, we’re a close-knit happy team.

**Role**

We currently require a minimum of three days commitment per week, and whilst barista experience is a brilliant addition, we can provide training for this.

As part of your role, you will be responsible for the day-to-day running of the shop and café/space:
**Responsibilities**:

- Greeting customers, providing exceptional service to all customers
- Assist customers in finding and selecting products
- Maintain a clean and organised sales floor, ensure items are displayed correctly
- Process customer transactions accurately and efficiently
- Serve tea and coffee, cakes and pastries when available
- Assist customers in their refills, if needed
- Assist with inventory management: restocking of shelves, flagging items due to be purchased etc.
- Receiving and unloading/unpacking of deliveries - _this task is at times laborious, so we’re looking for an individual that is able to navigate heavy packages when needed _

Further down the line, responsibilities may include:

- Management of another employee on your shift
- Open and close-down of shop
- Cash count of the till
- Processing stock orders

**Skills**:

- Fluency in English language (written/oral), with the ability to communicate effectively with customers and peers
- Strong organisational skills, ensuring admin tasks (written/electronic) are completed effectively
- Basic maths skills for processing transactions and handling cash
- Time management skills to prioritise tasks and assist multiple customers simultaneously

**Experience **(not required but preferred):

- Retail sales
- Customer service
- Barista training

**Job Types**: Part-time, Permanent

**Salary**: £11.00-£12.00 per hour

Expected hours: No less than 21 per week

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Application question(s):

- What days are you available to work?

Work Location: In person


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