Customer Review Contact Agent
5 months ago
You will be responsible for speaking to our existing clients to conduct a review of their circumstances. We have a duty of care to ensure the information we hold on clients is up to date and that the cover we set them up with is befitting of their current circumstances
The role is to ensure we have accurate information on our customers with the view of introducing them to a suite of ancillary products that synergise with our core products of Life insurance, critical illness, and income protection. As well as reviewing their existing insurance policies.
Our Customer Contact Agents provide help and support to our existing clients with emphasis on building exceptional rapport and an instant relationship and with an eye on conversion. Our bespoke IT systems and processes are designed to support you in always providing an exceptional customer service and will give you the opportunity to succeed.
You will need good time management skills and a consultative approach, whilst providing our valued customers with an exceptional customer service.
**Salary**: £25,000 - £32,000 per year
**Benefits**:
- 30 days holiday per year increasing to 35 days
- Extended weekend every week
- Regular company events
- Regular incentives (meals, trips vouchers etc.)
- Company pension
- Great onsite facilities in a modern office
**Schedule**:
- 2.30pm latest finish on Friday’s
- No weekend working
**Experience**:
- Financial services: 1 year (preferred)
- Business to Customer Sales: 1 year (preferred)
- Retail: (preferred)
Or if you have **relevant **call centre experience this will be considered.
**Education**:
- A-Level or equivalent (preferred)
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£32,000.00 per year
**Benefits**:
- Company events
- Company pension
- Profit sharing
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Sale: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
- call centre sales: 1 year (required)
Work Location: In person
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