Operational Assistant

3 months ago


StokeonTrent, United Kingdom Data Driven Logistics Ltd Full time

**Job Specification - Operational Assistant / Support Junior**

**Overview**:
To succeed in this roll, you will be required to have a ‘can-do’ attitude and be receptive to learning the many aspects of our business. The work will be varied and none of the duties are complex. You will be expected to approach each one with the same positive attitude.

The position comes with considerable development opportunities, and you will be encouraged to grow, learning more and more aspects. The role isn’t a single discipline but will introduce you to the many facets of openings offered by a relatively small business.

Ultimately, we would expect this person to be able to become highly proficient in a wide variety of IT Service Desk duties with the competency to deputise for the Support Manager.

Working initially under the supervision and guidance of the Support Manager, you will be expected to become proficient in the elements of our business which are not actual software development.
The support department has the widest job-set within the business which covers everything from packaging items for despatch to site visits and complex data extraction queries.

Working under the direction of the Support Manager, you will learn a plethora of skills. Some may need to be performed daily, other are infrequent, ‘on-demand’ tasks.

The role will require a close working relationship with other team members.

You will be encouraged to suggest amendments and to discuss ways or working, with a view to improving processes.

**Reporting to**:
Support Manager / Office Manager / Directors as required

**Role Responsibilities**:

- Acquire the knowledge and skillset to become a valuable member of team.
- Assist with hardware configurations under guidance from more senior team members.
- Demonstrate a good understanding of customer care.
- Consistently demonstrate that you have a full understanding of the tasks given to you.
- Accept guidance and criticism in order to develop.
- Gradually build a portfolio of skills and grow the number of doable tasks.
- Demonstrate that you can correctly prioritise workload during busy times.
- Show a willingness to learn and develop.
- Liaise with customers where required, either via telephone or physical meetings.
- Making a valid contribution to the company, including helping with tasks outside of your specified remit where required.

**Reporting Requirements**:

- Arriving promptly and attending the morning overview meeting.
- Ad-hoc meetings with management as required.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent, ST4 2DL: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: JUN24/SUP


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