Lettings & Administration Specialist

3 weeks ago


Liverpool, United Kingdom Onward Homes Full time

Lettings & Administration Specialist

**Full Time Salary**
- £25,700

**Employment Type**
- Full time

**Hours Per Week**
- 35

**Region**
- Merseyside

**Location**
- Watson Building, 4 Renshaw Street, Liverpool, L1 2SA

**Contract Type**
- Secondment or Fixed Term Contract

**Contract Duration**
- 9 months

**Job Type**
- Property Services

**Closing Date**
- 15/05/2024

**Ref No**
- 2144

**What you can expect from us**
- We offer a competitive salary of £25,700.
- 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
- Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
- Opportunity to further increase annual leave with service or though the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%)
- A great flexible working environment, with a range of family friendly policies
- Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
- Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications.
- Paid half days volunteering per year.

**About the role**

We are looking for a **Lettings & Administration Specialist** to join our Neighbourhoods team within the **Merseyside area on a fixed term basis for 9 months**. This role is a** **home-based role, there is no daily requirement to attend an office with the flexibility to attend as and when required.

The purpose of the role is to co-ordinate the lettings process and support with neighbourhood’s team administration.

**Responsibilities will include**:
**Letting Our Homes**

Managing re-housing waiting lists proactively so that offers can be made Ensuring nomination targets are met and building strong relationships with local authority partners and choice based letting providers.
- Ensuring new and prospective customers receive an excellent customer service experience during the lettings process.

**General Administration**

Perform general administrative duties to support the work of the Neighbourhoods team.
- Process Subject Access Requests when required.
- Administrative work on behalf of the local authority to administer their CBL systems which involves making banding assessments on customers and dealing with rehousing queries and advice. May be required to assist with office reception cover.
- Experience of delivering customer service
- Experience of partnership working
- Experience of working as part of a team
- IT skills - Microsoft office to Intermediate level
- Experience of following set policies and processes
- Experience in working in Lettings, preferably within a housing association or Local Authority

**Desirable**:
Educated to GCSE standard or equivalent qualification/ experience
- Knowledge and awareness of related housing regulations/ law

***About Onward**:
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

**Please note that we reserve the right to close the vacancy early prior to the closing date.**

**#IND1**

**#LI-AM1



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