Ralph Lauren Field Trainer

7 months ago

Glasgow, United Kingdom Teleperformance Full time

**Responsibilities**:
**Field Trainer - Ralph Lauren**

**Job Title**: Field Trainer

**Department**:Ralph Lauren

**Management Responsibility for**: Ralph Lauren

**Travel Required**: On a regular basis

**Location**: Glasgow City Park - Hybrid. Travel required

**Contract Type**: Permanent

**Job Summary / Overview**

The Field Trainer plays a pivotal role in crafting and administering training programs for employees within a dynamic luxury retail call centre environment. This position involves assessing the training needs of the organisation, facilitating skill and knowledge development, creating comprehensive training manuals, conducting in-person training sessions, and monitoring the overall effectiveness of the training initiatives.

International travel is required.

**Key Responsibilities and Accountabilities** **_(may perform other duties as requested not specifically addressed in this document)_
- **
Structured Onboarding**: Enhance the onboarding process for new hires through the implementation of a structured and engaging program, ensuring a smooth transition into the organisation
- ** Unified Training Content**: Ensure consistency in training content delivery across all centres to maintain a high standard of training quality
- ** Feedback Integration**: Consolidate feedback from both centres to inform and shape future training structures and schedules, fostering continuous improvement
- ** Content Creation**: Collaborate in the creation of comprehensive training content and materials for all teams within the Centre of Excellence (CoE)
- ** Talent Identification and Tracking**: Develop a system for identifying emerging talents and tracking the performance of individuals within the agent population
- ** Voice of the Employee Sessions**: Conduct regular Voice of the Employee sessions to gather valuable feedback and insights, contributing to the enhancement of training programs
- ** Confident Delivery**: Maintain a confident and engaging delivery of new training content on a day-to-day basis
- ** Material Organization**: Regularly review, maintain, and organize training materials to ensure accessibility and relevance
- ** Progress Monitoring**: Implement a robust system for tracking and monitoring training progress across the CoE, ensuring timely adjustments as needed
- ** Trend Analysis**: Utilise Voice of the Customer (VOC), feedback, observations, and other data sources to identify trends and opportunities in training, providing insights for continuous improvement
- ** Gamification Strategies**: Integrate gamification techniques to enhance engagement and participation in training activities
- ** Brand Representation**: Act as a representative of the brand, inspiring and motivating employees by sharing passion and enthusiasm for the company
- ** Talent Retention**: Identify and nurture 'shining stars' within the campaign to foster talent retention

**Main Job Requirements**

Work Experience (Essential)
- ** Learning Needs Analysis**:Demonstrate the ability to conduct Learning Needs Analysis and recommend appropriate solutions, challenging existing processes when necessary
- ** Leadership and Development**:Showcase a passion for leading and developing others, employing strategies such as encouragement, training, coaching, and imparting relevant knowledge and skills
- ** People Management**:Utilise people management experience to create a balanced work environment that fosters engagement
- ** Stakeholder Reporting**:Demonstrate experience in daily reporting to various stakeholders, ensuring transparency and accountability
- ** Interdepartmental Collaboration**:Exhibit expertise in presenting and collaborating with different departments, contributing to the development of strategies that meet multiple specifications
- ** Adaptability to Change**:Leverage experience in working and leading in a changing environment, showcasing adaptability and resilience

Work Experience (Desired)
- Experience in a retail environment and a minimum of two years in a learning and development role or a similar capacity

**Required Skills**:

- Excellent communication and influential skills, public speaking proficiency (if delivering training), motivation abilities, organizational skills, and strong customer service skills

**Technical Skills**
- Comprehensive computer skills, including proficiency in Microsoft Office tools such as MS Word, PowerPoint, Excel, Outlook, and other relevant software to be able drive impactful training initiatives and contribute to the overall success of the organization

  • Supervisor - Ralph Lauren

    5 months ago

    Glasgow, United Kingdom Frasers Full time

    **Company Description** **_ About us _** Ralph Lauren Corporation is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For over 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands...

  • Ralph Lauren Insight Agent

    5 months ago

    Glasgow, United Kingdom Teleperformance Full time

    Overview: **Job Title**: Customer Insight Agent **Department**:Ralph Lauren **Management Responsibility for**: Ralph Lauren **Travel Required**: No **Location**: City Park - 100% B&M **Contract Type**: Permanent **Job Summary / Overview** Be a strong advocate and ultimate champion for our customers. Analyse their voice and data to understand exactly...

  • Retail Sales Trainer

    6 months ago

    Glasgow, United Kingdom REL Field Marketing Full time

    What's the role about?: **Retail Sales Trainer** **Does technology excite you?** **Do you enjoy selling in a sales environment, developing those around you and training or sharing your knowledge on technology?** **Full Time, Permanent** **Salary**: £25,000 to £28,750 per annum (on target earnings) + Company car **Working**: 37.5 hours per week, Monday...

  • Field First Trainer

    4 months ago

    Glasgow, United Kingdom McCurrach Full time

    Overview Digital Trainer Location: Glasgow Permanent, Full Time Package: £25-30k per annum pro rata, company car and up to 10% bonus + more Are you creative, confident, passionate about technology and love building relationships? We have a fantastic opportunity to join a training team representing Beko, the UK’s number 1 bestselling...

  • Trainer

    6 months ago

    Glasgow, United Kingdom Able Personnel UK Limited Full time

    Responsibilities: - Develop and deliver training programs to employees on various topics, including but not limited to Salesforce, SharePoi**Trainer / Assessor** Trainer/Assessors - Permanent role, based in Glasgow. The company deliver utility and construction sector training across the UK and Ireland to small, medium, and large organisations inclusive of...

  • Helpdesk Trainer

    5 months ago

    Glasgow, United Kingdom OCS Full time

    **Job Reference: /AP/22-03/1119/15** **Job Title: Helpdesk Trainer** **Location: Glasgow** **Salary: Competitive** **Hours per week: Monday to Friday - 08:00 - 16:30 - 38.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company...

  • Sales Trainer

    4 days ago

    Glasgow, United Kingdom The Interactive Team Full time

    Sales Trainer Required!!About Us: The Interactive Team is a dynamic and rapidly growing organization specializing in campaigns for prominent clients such as ScottishPower, TalkTalk, and various charitable organizations.We are dedicated to delivering exceptional service and results, and we are looking for a motivated and experienced Trainer to join our...

  • Sales Trainer

    2 days ago

    Glasgow, United Kingdom The Interactive Team Full time

    Sales Trainer Required!!About Us: The Interactive Team is a dynamic and rapidly growing organization specializing in campaigns for prominent clients such as ScottishPower, TalkTalk, and various charitable organizations.We are dedicated to delivering exceptional service and results, and we are looking for a motivated and experienced Trainer to join our...

  • Freelance Driver Trainer

    5 months ago

    Glasgow, United Kingdom Pertemps Network Group Full time

    **Job Description**: A great opportunity has become available at our national driver training company for experienced driver trainers. Competitive pay rates. Our aim is to expand on our current field base team, covering the requirements for our prestigious clients, through the delivery of both classroom and on-road training sessions. PDT Fleet Training...

  • Freelance Cpc Trainer

    5 months ago

    Glasgow, United Kingdom Pertemps Network Group Full time

    **Job Description**: A great opportunity has become available at our national driver training company for driver CPC Trainers/Instructors.Rates of pay between £190 - £250Our aim is to expand on our current field base team, covering the requirements for our prestigious clients, through the delivery of both classroom, remote delivery and on-road training...

  • Regional Trainer Tr01

    6 months ago

    Glasgow, United Kingdom CPM UK Full time

    **Are you looking for the next move in your career? Join CPM now as a Samsung Regional Trainer and benefit from great career prospects, first class training and development. Up to €37k per annum depending on experience + 15% annual performance related bonus STC, company car, phone and tablet. Working days worked on a rota between Monday to Sunday, travel...

  • Sales & Quality Trainer

    2 weeks ago

    glasgow, United Kingdom The Interactive Team Full time

    Sales Trainer Required!!About Us:The Interactive Team is a dynamic and rapidly growing organization specializing in campaigns for prominent clients such as ScottishPower, TalkTalk, and various charitable organizations. We are dedicated to delivering exceptional service and results, and we are looking for a motivated and experienced Trainer to join our...

  • Regional Product Trainer- Home Appliances

    5 months ago

    Glasgow, United Kingdom Retail Marketing Group (RMG) Full time

    **Overview**: - Salary: - £24,400 + £2,000 Bonus + Company Car - Location: - Glasgow - Vacancy Type: - Permanent, Full-Time **Salary**: £24,400 + £2,000 Bonus + Company Car **Department**: LG Home Appliances **Reporting to**: LG Regional Field Manager **Location**: Glasgow (Scotland Territory) **Contract**: Full Time, Permanent **Working...

  • Field Officer

    1 week ago

    Glasgow, Glasgow City, United Kingdom Capita Full time

    Are you passionate about providing excellent customer service and committed to helping people understand their obligations around TV licensing? If so, we would love to hear from you. As a Field Officer with Capita, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning and...

  • Television Licence Field Officer

    6 months ago

    Glasgow, United Kingdom Capita Full time

    As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Glasgow area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them. - You’ll be rewarded with £30,000...

  • Television Licence Field Officer

    6 months ago

    Glasgow, United Kingdom Capita Full time

    As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Glasgow area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them. - You’ll be rewarded with £30,000...

  • Ai Trainer

    1 day ago

    Glasgow, United Kingdom Dataannotation Full time

    We are looking for a mathematician with an advanced degree to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.In this role you will need to hold an expert level of mathematical reasoning- a completed or in progress Masters/PhD is preferred but...

  • Statistician - Ai Trainer

    1 day ago

    Glasgow, United Kingdom Dataannotation Full time

    We are looking for a statistician to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.In this role you will need to hold an expert level of statistical/mathematical reasoning- a completed or in-progress Masters/PhD is preferred but not...

  • PLM/Configuration Process Trainer

    4 months ago

    Glasgow, United Kingdom Thales Full time

    Location: Glasgow, United KingdomThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all...

  • Aerospace Systems Engineer

    1 week ago

    Glasgow, Glasgow City, United Kingdom BAE Systems (New) Full time

    **Role Overview:**Become part of BAE Systems (New), a leading innovator in the development, manufacture, upgrade, and support of world-leading combat and fast jet trainer aircraft.We are seeking a highly motivated Aerospace Systems Engineer to join our team. As a key member of our organization, you will be responsible for delivering high-quality systems...