Ralph Lauren Field Trainer

3 weeks ago

Glasgow, United Kingdom Teleperformance Full time

**Responsibilities**:
**Field Trainer - Ralph Lauren**

**Job Title**: Field Trainer

**Department**:Ralph Lauren

**Management Responsibility for**: Ralph Lauren

**Travel Required**: On a regular basis

**Location**: Glasgow City Park - Hybrid. Travel required

**Contract Type**: Permanent

**Job Summary / Overview**

The Field Trainer plays a pivotal role in crafting and administering training programs for employees within a dynamic luxury retail call centre environment. This position involves assessing the training needs of the organisation, facilitating skill and knowledge development, creating comprehensive training manuals, conducting in-person training sessions, and monitoring the overall effectiveness of the training initiatives.

International travel is required.

**Key Responsibilities and Accountabilities** **_(may perform other duties as requested not specifically addressed in this document)_
- **
Structured Onboarding**: Enhance the onboarding process for new hires through the implementation of a structured and engaging program, ensuring a smooth transition into the organisation
- ** Unified Training Content**: Ensure consistency in training content delivery across all centres to maintain a high standard of training quality
- ** Feedback Integration**: Consolidate feedback from both centres to inform and shape future training structures and schedules, fostering continuous improvement
- ** Content Creation**: Collaborate in the creation of comprehensive training content and materials for all teams within the Centre of Excellence (CoE)
- ** Talent Identification and Tracking**: Develop a system for identifying emerging talents and tracking the performance of individuals within the agent population
- ** Voice of the Employee Sessions**: Conduct regular Voice of the Employee sessions to gather valuable feedback and insights, contributing to the enhancement of training programs
- ** Confident Delivery**: Maintain a confident and engaging delivery of new training content on a day-to-day basis
- ** Material Organization**: Regularly review, maintain, and organize training materials to ensure accessibility and relevance
- ** Progress Monitoring**: Implement a robust system for tracking and monitoring training progress across the CoE, ensuring timely adjustments as needed
- ** Trend Analysis**: Utilise Voice of the Customer (VOC), feedback, observations, and other data sources to identify trends and opportunities in training, providing insights for continuous improvement
- ** Gamification Strategies**: Integrate gamification techniques to enhance engagement and participation in training activities
- ** Brand Representation**: Act as a representative of the brand, inspiring and motivating employees by sharing passion and enthusiasm for the company
- ** Talent Retention**: Identify and nurture 'shining stars' within the campaign to foster talent retention

**Main Job Requirements**

Work Experience (Essential)
- ** Learning Needs Analysis**:Demonstrate the ability to conduct Learning Needs Analysis and recommend appropriate solutions, challenging existing processes when necessary
- ** Leadership and Development**:Showcase a passion for leading and developing others, employing strategies such as encouragement, training, coaching, and imparting relevant knowledge and skills
- ** People Management**:Utilise people management experience to create a balanced work environment that fosters engagement
- ** Stakeholder Reporting**:Demonstrate experience in daily reporting to various stakeholders, ensuring transparency and accountability
- ** Interdepartmental Collaboration**:Exhibit expertise in presenting and collaborating with different departments, contributing to the development of strategies that meet multiple specifications
- ** Adaptability to Change**:Leverage experience in working and leading in a changing environment, showcasing adaptability and resilience

Work Experience (Desired)
- Experience in a retail environment and a minimum of two years in a learning and development role or a similar capacity

**Required Skills**:

- Excellent communication and influential skills, public speaking proficiency (if delivering training), motivation abilities, organizational skills, and strong customer service skills

**Technical Skills**
- Comprehensive computer skills, including proficiency in Microsoft Office tools such as MS Word, PowerPoint, Excel, Outlook, and other relevant software to be able drive impactful training initiatives and contribute to the overall success of the organization

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