Customer Service Representative

4 months ago

Dunstable, United Kingdom Leggett & Platt Full time

We, at Leggett & Platt Inc., are searching for a(n) Insert job title within our Insert department name** **team to help support our Insert business unit** **business. At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions. How high are our quality standards, you ask? So much so, that we have products on-board the Space Launch System with NASA, as well as the F-15 and F-35 fighter jets If you join our team, your work will ensure families across the world fly a little safer, wherever their travels may take them.

As a(n) Insert job title you will have the opportunity to Insert something exciting, unique about this role. Your contributions will have a direct impact on the business by Insert a comment about how this position fits into the bigger picture. The team you will be working with is ex. Collaborative, innovative, close-knit, quirky, etc., and values ex. the challenging work, diversity of thought, etc..

**Core Responsibilities**
- Accept and process all orders in an accurate and efficient manner in line with company procedures.
- Serve as the focal point of contact for order administration / issues. Co-ordinate issues, order reviews, signature authorities with Leggett & Platt stakeholders.
- Where required provide weekly and monthly reports as required.
- Understand and action customer orders in accordance with the customer contracts /price lists.
- Liaise with all other departments to ensure the timely resolution of queries including the accounts department regarding invoice queries.
- Work closely with the Program Manager to recognise and carry out changes that are not covered by the contract. Submit requests for equitable adjustments to the customer.
- Maintain a professional customer focused approach to all tasks.
- Work to the contract review and order acknowledgement process, as well as review terms and conditions in accordance with Leggett & Platt Contract policies
- Follow the quotation process and maintain the departmental quote log.
- Provide basic technical information when required.
- Full understand, and participation, in sales order entries into the MRP system Epicor.
- Manage key customer contact as the need arises with regards to sales administration matters, make customer visits and arrange on sites visits when necessary.
- Complete basic administration including filing, scanning, photocopying etc.
- Provide regular customer order book reviews where requested. Obtain latest delivery commitments and information to enable orders to be maintained, reviewed, and followed through the operating procedure.
- Liaise with the Overhaul & Returns Controller to ensure efficient processing of all overhauls & returns.
- Support Management and field sales objectives as required.
- Be familiar with the Health and Safety and Fire policies for the company and to attend mandatory updates where required.
- Take on extra responsibility within the business to support the business objectives when requested.
- This job description is intended as a general guide to the scope of the post and may change in line with the needs of the service or at the request of the line manager.
- Ensures proper internal flow down of contractual obligations and requirements.
- Assist, support and where possible represents the organisation on legal issues concerning contract matters.
- Works with trade compliance personal to ensure compliance with import / export regulations
- Provides support on programme contract administration.
- Act as the main onsite contact for all customer visits

**Experience and Skills**:

- A strong Customer Service background, ideally in an Aerospace/Manufacturing environment
- Excellent communication skills both written & verbal.
- Proven ability to handle challenging customers/situations via teams/telephone and face to face.
- A flexible approach to work with the capacity to switch between teamwork and individual tasks.
- The ability to effectively manage changing priorities.
- A strong problem solving mindset.
- Basic technical knowledge.
- Knowledge of the Aerospace industry
- Previous experience of MRP systems - Epicor desirable

**Education**:
Post-Secondary education or equivalent combination of relevant education and work experience that will allow successful performance of job expectation.

**Additional Detail**:
37 hours per week, Monday to Friday, with the potential of some occasional travel (less than 10%) to fulfil the role, i.e. Customer visits

**What to Do Next**

**Our Values**

Our values speak to our shared beliefs, and describe how we approach working together.
- Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
- Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, ta

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