Customer Service Representative

2 weeks ago

Dunstable, United Kingdom Leggett & Platt Full time

We, at Leggett & Platt Inc., are searching for a Customer Service Representative within our Customer team to help support our Aerospace business. At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions. How high are our quality standards, you ask? So much so, that we have products on-board the Space Launch System with NASA, as well as the F-15 and F-35 fighter jets If you join our team, your work will ensure families across the world fly a little safer, wherever their travels may take them.

As a Customer Service Representative you will provide an effective and efficient level of customer service.

**Core Responsibilities**
- Accept and process all orders in an accurate and efficient manner in line with company procedures.
- Serve as the focal point of contact for order administration / issues. Co-ordinate issues, order reviews, signature authorities with Leggett & Platt stakeholders.
- Where required provide weekly and monthly reports as required.
- Understand and action customer orders in accordance with the customer contracts /price lists.
- Liaise with all other departments to ensure the timely resolution of queries including the accounts department regarding invoice queries.
- Work closely with the Program Manager to recognise and carry out changes that are not covered by the contract. Submit requests for equitable adjustments to the customer.
- Maintain a professional customer focused approach to all tasks.
- Work to the contract review and order acknowledgement process, as well as review terms and conditions in accordance with Leggett & Platt Contract policies
- Follow the quotation process and maintain the departmental quote log.
- Provide basic technical information when required.
- Full understand, and participation, in sales order entries into the MRP system Epicor.
- Manage key customer contact as the need arises with regards to sales administration matters, make customer visits and arrange on sites visits when necessary.
- Complete basic administration including filing, scanning, photocopying etc.
- Provide regular customer order book reviews where requested. Obtain latest delivery commitments and information to enable orders to be maintained, reviewed, and followed through the operating procedure.
- Liaise with the Overhaul & Returns Controller to ensure efficient processing of all overhauls & returns.
- Support Management and field sales objectives as required.
- Be familiar with the Health and Safety and Fire policies for the company and to attend mandatory updates where required.
- Take on extra responsibility within the business to support the business objectives when requested.
- This job description is intended as a general guide to the scope of the post and may change in line with the needs of the service or at the request of the line manager.
- Ensures proper internal flow down of contractual obligations and requirements.
- Assist, support and where possible represents the organisation on legal issues concerning contract matters.
- Works with trade compliance personal to ensure compliance with import / export regulations
- Provides support on programme contract administration.
- Act as the main onsite contact for all customer visits

**Experience and Skills**:

- A strong Customer Service background, ideally in an Aerospace/Manufacturing environment
- Excellent communication skills both written & verbal.
- Proven ability to handle challenging customers/situations via teams/telephone and face to face.
- A flexible approach to work with the capacity to switch between teamwork and individual tasks.
- The ability to effectively manage changing priorities.
- A strong problem solving mindset.
- Basic technical knowledge.
- Knowledge of the Aerospace industry
- Previous experience of MRP systems - Epicor desirable

**Education**:
Post-Secondary education or equivalent combination of relevant education and work experience that will allow successful performance of job expectation.

**Additional Detail**:
37 hours per week, Monday to Friday, with the potential of some occasional travel (less than 10%) to fulfil the role, i.e. Customer visits

**What to Do Next**

**Our Values**

Our values speak to our shared beliefs, and describe how we approach working together.
- Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
- Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth - good or bad.
- Do Great Work Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
- Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challe

  • Customer Services Lead

    19 hours ago

    Dunstable, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Services Lead **Salary**: £35,000 - £40,000pa Location: Dunstable Contract: Permanent Hours: Monday to Friday - 8am - 4pm Do you want to work for a well-established and leading organisation? Do you have a strong background in customer services and work well independently? This is an exciting opportunity for a Customer Services...

  • Customer Service Representative

    1 month ago

    Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Customer Service Representative

    3 weeks ago

    Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Customer Service Representative

    2 weeks ago

    Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Customer Service Representative

    1 week ago

    Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Customer Service Representative

    2 weeks ago

    Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Customer Service Representative

    3 days ago

    Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Customer Service Representative

    3 weeks ago

    Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £11.50 + per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Customer Service Representative

    1 week ago

    Dunstable, United Kingdom Response Personnel Ltd Full time

    **Customer Service Representative** On-going temporary contract Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15 £12.89 per hour Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH. We have a great opportunity for a Customer Service Representative to work for a leading global company based in...

  • Customer Service Representative

    1 day ago

    Dunstable, Central Bedfordshire, United Kingdom Response Personnel Ltd Full time

    Customer Service RepresentativeOn-going temporary contractHours: Monday to Friday & £12.89 per hourWorking full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH.We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable.Responsibilities: Customer Service...

  • Customer Service Representative

    1 day ago

    Dunstable, Central Bedfordshire, United Kingdom Response Personnel Ltd Full time

    Customer Service RepresentativeOn-going temporary contractHours: Monday to Friday & £12.89 per hourWorking full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH.We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable.Responsibilities: Customer Service...

  • Customer Service Representative

    3 weeks ago

    Dunstable, United Kingdom Leggett & Platt Full time

    We, at Leggett & Platt Inc., are searching for a Customer Service Representative within our Customer team to help support our Aerospace business. At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions. How high are our...

  • Customer Service Representative

    2 weeks ago

    Dunstable, United Kingdom Connells Group Full time

    We're seeking **Customer Service Representatives **to join our busy and established team based in our vibrant contact centre in** Dunstable**. This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an **OTE of £25,000 - £28,000**. You will serve as the primary point...

  • Customer Service Representative

    3 weeks ago

    Dunstable, United Kingdom Leggett & Platt Full time

    We, at Leggett & Platt Inc., are searching for a(n) Insert job title within our Insert department name** **team to help support our Insert business unit** **business. At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions....

  • Customer Account Representative

    2 months ago

    Dunstable, United Kingdom Response Personnel Full time

    ** Customer Account Representative Salary £24,000 - £25,000 dependent on experience Hours 39 per week: Monday to Thursday 07.30 to 16.00 and Friday 07.30 to 15.00 Dunstable Office based Permanent contract **Summary: Customer Account Representative** The role of the Customer Account Representative is to build and maintain customer relationships and...

  • Sales and Customer Service Representative

    2 weeks ago

    Dunstable, United Kingdom Fast Mover Tools Ltd Full time

    Company: Fast Mover Tools Location: Dunstable, Bedfordshire Position: Full-time, Office-based **Salary**: £27,000 per annum Benefits: 20 days holiday plus bank holidays. Free Parking Working Hours: Monday to Friday, 8:00 AM to 5:00 PM (start time negotiable up until 9am) Overview: Fast Mover Tools is seeks a dedicated and experienced Customer Service...

  • Sales and Customer Service Representative

    1 day ago

    Dunstable, Central Bedfordshire, United Kingdom Fast Mover Tools Ltd Full time

    Company: Fast Mover ToolsLocation: Dunstable, BedfordshirePosition: Full-time, Office-basedSalary: £27,000 per annumBenefits: 20 days holiday plus bank holidays. Free ParkingWorking Hours: Monday to Friday, 8:00 AM to 5:00 PM (start time negotiable up until 9am)Overview:Fast Mover Tools is seeks a dedicated and experienced Customer Service Representative to...

  • Customer Service Representative

    2 weeks ago

    Dunstable, United Kingdom Connells Group Full time

    We're seeking **Customer Service Advisors **to join our busy and established team based in our vibrant contact centre in** Dunstable**. This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an **OTE of £25,000 - £28,000**. You will serve as the primary point of...

  • Customer Service Administrator

    2 months ago

    Dunstable, United Kingdom Jackie Wilsher Staff Service Full time

    We are currently recruiting for a growing company who are seeking an experienced customer service administrator to join their core customer service team based in Dunstable. **Major duties & responsibilities**: - Providing excellent customer Service and responding to customer queries. - Checking timed deliveries for Key customers. - Liaising with various...

  • Customer Service Administrator

    2 weeks ago

    Dunstable, United Kingdom Jackie Wilsher Staff Service Full time

    We are currently recruiting for a client who are the market leader within their sector. Their modern and welcoming office is based in **Dunstable.** They are an excellent and reputable company who are seeking an experienced customer service administrator to join their core team. This is a **fully office based** role (no remote working), full time hours, and...