Customer Service Officer

2 weeks ago

Newport, United Kingdom The Co-operative Bank Full time

**Job Title: Customer Service Officer**

**Location: Newport, NP20 1HJ**

**Salary: £19,840 - £20,500 plus enhanced pay for working on a weekend, annual bonus, 27 days holiday rising to 30 days plus bank holidays and a fantastic range of benefits**

**Contract: Permanent**

**Work Pattern**: **Full Time (35 hours per week working shifts - Mon - Fri (8:30am - 4:00pm) and Sat (8:30am - 12:30 noon) with time given back in lieu for weekend working**

**A career that really makes a difference**

**Who we are**:
Formed in 1872 in Victorian Rochdale, our bank was built on co-operative values that still stand today. A lot has happened in 150 years, and we’ve been there through it all. Not just helping people with their money, but helping people fight for justice and the causes they care about. We are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with.

We are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, ethical now, ethical always.

We understand that banking in a branch is all about the customer experience. What our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several times.

**What we are looking for**:
We are looking for a career focussed and passionate Customer Service Officer who is able to deliver the best customer service and who is willing to go the extra mile to provide moments of truth or magic moments, so our customers stay, buy and recommend us to others.

You will act as a trusted expert, build and maintain long-term relationships with our customers and deal with their day to day banking transactions.

**We will provide you with full training and great support, so previous experience of finance or banking isn’t required. Being ready to learn and having a keen interest in banking will drive you to develop in this role.**

**What you can expect from us**:

- 27 days holiday at start, rising to 30 days plus bank holidays
- Annual bonus scheme
- Competitive pension / income protection / life assurance
- 2 paid days for volunteering per year
- Strong career path within Financial Services
- Family friendly policies and supportive working environment
- Recognition scheme and a culture in which we celebrate success
- Active network groups, ran by colleagues for colleagues
- Full training and development with career progression opportunities

**As a Customer Service Officer you will be responsible for**:

- Acting as the first point of contact for personal and business banking customers within the branch
- Protecting and educating customers against fraud and scams
- Working towards key objectives
- Identifying and addressing customers’ needs and educating them on our products and services accordingly, as well as the different channels they can utilize to engage with us directly
- Supporting customers with daily banking, including cash and card transactions and cheque handling
- Managing and balancing a till and taking responsibility for cash management and control
- Updating customer records and processing accurate information using internal systems
- Getting involved in community outreach work and charity projects
- Guiding customers through our digital transformation
- Being pro-active to provide solutions to customers to meet their requirements
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Flexible approach to working as you will have varied days from being on the counter, dealing with general enquiries and booking appointments for the personal banking team.

**This is a great opportunity to shine and demonstrate**:

- A passion for excellent customer service
- High levels of energy, resilience and self-motivation
- Previous experience gained within a customer service focussed environment working to key objectives
- Proactive approach to educating and supporting customers with different channels of managing their finances as well as going out in to the community
- Ability to learn about our financial products and banking processes
- Cash handling experience
- Excellent communication, numeracy and IT skills
- The ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with various customer queries

**Job Types**: Full-time, Permanent

**Salary**: £19,840.00-£20,500.00 per year

**Benefits**:

- Referral programme

Application question(s):

- Do you have any disabilities that may require any special adjustments either at interview stage or within the workplace?

Work Location: One location

Reference ID: 18562

  • Customer Service Advisor

    3 weeks ago

    Newport, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328367**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About the...

  • Customer Service Advisor

    1 week ago

    Newport, United Kingdom Crown Commercial Service Full time

    **Position**:Customer Service Advisor **Band**:1 **Salary**: £22,758 **Location**:Liverpool/Birmingham/Newport/Norwich **Term**:Fixed Term (12 months) **Closing Date: 25/07/23** - Do you want to work in a busy, successful environment and join an innovative organisation? Are you looking for a role that will support you and develop your skills within...

  • Customer Services Officer

    1 week ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. IS1003.40 - Customer Services Officer EXTERNAL POST Customer Service Officers City Services Customer Experience We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception. We are recruiting for: **1 permanent part time post 22.2 hours** **1...

  • Customer Services Officer

    2 weeks ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. IS1002.42 - Customer Services Officer We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception. If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we'd like to hear from you. Working for...

  • Customer Services Officer

    3 days ago

    Newport, Newport, United Kingdom Newport City Council Full time

    Job informationPost No. IS Customer Services OfficerWe are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception.If you are friendly and able to engage in a polite, sincere and welcoming manner with members of the public then we'd like to hear from you.Working for Customer Services...

  • Customer Services Officer

    4 weeks ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. IS1003.1 - Customer Services Officer We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception. We are recruiting for: 1 full time post (Maternity Cover) 1 part time post 22.2 hours Mon, Wed, Fri (Maternity Cover) 2 fixed term posts until March 2025...

  • Customer Services Officer

    2 hours ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. IS1003.1 - Customer Services Officer We are looking for people to join our Customer Services team working in the City Contact Centre, The Information Zone and Main Reception. We are recruiting for: 1 full time post (Maternity Cover) 1 part time post 22.2 hours Mon, Wed, Fri (Maternity Cover) 2 fixed term posts until March 2025...

  • Customer Service Officer

    2 weeks ago

    Newport, United Kingdom The Co-operative Bank Full time

    **Customer Service Officer** **Location: Newport** **Contract: Permanent** **Part Time - 18 hours per week Monday & Friday (8.30am-4.00pm) and Saturday (8.30am-12.30pm)** **Salary: From £21,000 (Pro-rota) plus annual bonus, 27 days holiday increasing to 30 days plus bank holidays (Pro-rota) and a fantastic range of benefits** **This is a great...

  • Customer Service Officer

    6 days ago

    Newport, United Kingdom Randstad Delivery Full time

    Our client is currently on the look out for a Customer Service Officer based in Newport (NP20) on a full time basis.The office is located just off the city centre and accessible with public transport. This is a great opportunity to join an leading Council.Day to day duties to include; Answering all incoming calls and emails Dealing with CompliantsDealing...

  • Customer Service Officer

    7 days ago

    Newport, United Kingdom Randstad Delivery Full time

    Our client is currently on the look out for a Customer Service Officer based in Newport (NP20) on a full time basis. The office is located just off the city centre and accessible with public transport. This is a great opportunity to join an leading Council. Day to day duties to include; Answering all incoming calls and emails Dealing with...

  • Customer Service Officer

    6 days ago

    Newport, United Kingdom Randstad Delivery Full time

    Our client is currently on the look out for a Customer Service Officer based in Newport (NP20) on a full time basis.The office is located just off the city centre and accessible with public transport. This is a great opportunity to join an leading Council.Day to day duties to include; Answering all incoming calls and emails Dealing with CompliantsDealing...

  • Customer Service Officer

    3 days ago

    Newport, United Kingdom Randstad Delivery Full time

    Our client is currently on the look out for a Customer Service Officer based in Newport (NP20) on a full time basis.The office is located just off the city centre and accessible with public transport. This is a great opportunity to join an leading Council.Day to day duties to include; Answering all incoming calls and emails Dealing with CompliantsDealing...

  • Customer Service

    2 weeks ago

    Newport, United Kingdom MCL LOGISTICS Full time

    Job Title: Customer Service Advisor Location: Newport MCL Logistics is a thriving family local business offering you a chance to be part of our friendly team! We have a fantastic opportunity for you to join our Palletways Team MCL Logistics is experiencing an extended period of growth as a result of our continued business success and growth through...

  • Probation Officer

    3 weeks ago

    Newport, United Kingdom Service Care Full time

    **Job Description**: **Probation Officer** Service Care Solutions are the current holders of the National Probation Service contract. We specialise in the criminal justice sector and have access to all vacancies across the country offering a wide range of opportunities! We are currently looking for an experienced Probation Officer to join South Central...

  • Customer Service Advisor

    3 weeks ago

    Newport, United Kingdom Webrecruit Full time

    Newport, NP19 4PL £23,339 basic per annum (up to £4k bonus plus uncapped commission structure) - benefits include pension, BUPA medical cash plan, life assurance, 22 days’ holiday (rising with service), enhanced maternity / paternity pay after qualifying service. We are recruiting for an office-based Customer Service Advisor to join a friendly, focused...

  • Bilingual (Welsh/english) Customer Service Officer

    2 months ago

    Newport, United Kingdom Newport City Council Full time

    **Job information** **AS WELSH LANGUAGE SKILLS ARE AN ESSENTIAL REQUIREMENT FOR THIS POST, YOU SHOULD APPLY IN WELSH USING THE WELSH APPLICATION FORM. THEREFORE, TO APPLY FOR THIS POST,** **PLEASE VISIT OUR WELSH PAGE FOR FURTHER DETAILS AND THE WELSH APPLICATION FORM** Customer Services team working in the City Contact Centre are looking for a Customer...

  • 1146b - Probation Officer

    1 week ago

    Newport, United Kingdom Service Care Full time

    **Probation Officer** **Location** - Newport Probation office, Isle of Wight **Working hours** - 37 hours per week **Pay rate** - £22.44 - £26.45 (Depending on experience) **Job details -** An excellent opportunity has arisen for an experienced Probation Officer to join our client working within sentence Management. Role will be working within Sentence...

  • Customer Service Advisor

    2 weeks ago

    Newport, United Kingdom Sopra Steria Full time

    **Do you pride yourself on providing excellent customer service? Do you want to be part of a team that are truly supportive, within a company known for its Great Place to Work awards? If so, read on...** SSCL Home Office HR Contact Centre are looking for a number of Customer Service Advisors to join their fantastic team. If you have previous customer...

  • Customer Service Advisor

    2 weeks ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Advisor** **Newport NP19 4PL** **£23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Advisor** **Newport, NP19 4PL** **£24,752 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer...