Helpdesk Advisor

14 hours ago

Norwich, United Kingdom RSD Recruitment Full time

**Role**: Helpdesk Advisor

**Location**: Norwich

**Salary**: £22,500

**Hours**: 40 hours per week - Monday to Friday

We are seeking further Customer Advisors to join our busy team based on the outskirts of Norwich near Broadland Business Park.

We provide glazing and locksmith services for the insurance, home emergency, facilities management and property sectors, and our vision and mission is very easy:

- We believe that where you live, and work should always be safe, secure, and smart.
- We listen to our colleagues and create a great place to work where people feel trusted to make a difference.
- We love our customers and go the extra mile.
- We like to laugh

**What to expect**:
As a Helpdesk Advisor in our Facilities Management & Property department you will be a liaison between our teams and external clients and customers.

You will be responsible for answering queries and addressing jobs in a timely and professional manner. There is a lot of admin work involved and you’ll need to pay attention to details and have an amazing organisational skill.

This is a perfect opportunity for someone who likes to be a team player and is good in building long lasting relationship with customers and clients.

Your duties as a Helpdesk Advisor in Facilities Management & Property department:

- Communicating and liaising with Clients, Customers, Field Operations, and other Central Operations colleagues in respect of the management of jobs
Use organisational skills to prioritise incoming and outgoing communications to ensure job progression and customer/client satisfaction
Coordinating client/site specific requirements e.g., Risk Assessments, Permits and Security guards
- Updating third party systems (portals) in a timely and accurate manner
- Collating and recording accurate information on internal systems
- Dealing with urgent client queries or complaints effectively
- Preparing jobs for invoicing
- Escalating complaints where required
- Maintaining own admin duties

**What we are looking for**:

- Experience of working in a telephony based, customer focused environment
- Outstanding customer service skills
- Excellent organisational skills with the ability to prioritise and multitask
- Excellent verbal and written communication skills with the ability to communicate effectively with customers and stakeholders
- Able to work collaboratively as part of a wider team
- Able to work under pressure and to tight deadlines
- Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business

**Benefits:**
- 31 days of holidays (your birthday off and holiday entitlement increasing on service)
- Wellbeing Team including free health and legal helpline (to support colleagues with Mental Health and wellbeing initiatives)
- Access to discounted online shopping portal
- Health Care Cash Plan (which can be upgraded/extended for family members)
- Free on-site parking
- New bright premises

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves. We know that embracing differences enhances Evander’s operational capabilities and helps to create a Great Place to Work.We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.

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