Ict Service Designer
4 days ago
**Role**: ICT Service Designer
**Salary**: £34,866 - £41,011 per annum
**Location**: Kings Hill
Commercial Services Group is recruiting for an experienced ICT Service Designer on behalf of its' sister company, Cantium Business Solutions.
**The Role**
**Key Duties**- Responsible for the Governance, maintenance and development of all ITIL processes within ICT throughout transition and ongoing to ensure consistency across ICT and alignment to ITIL standards.
- Responsible for relevant policies and procedures and associated risk and control plans, e.g. to ensure ITIL compliance and optimal operational effectiveness.
- Working with the Service Operation teams to understand and define their IT support requirements and feed this into either service design or continual service improvement activities.
- Actively contribute to BSC ICT including strategy (for service Design purposes), service continuity, polices and processes and continual service improvement, ensuring alignment with wider strategic business & technology initiatives.?
**What we need from you
**- ITIL foundation
- Extensive experience of working with complex programmes of change
- High level of knowledge of IT service design and implementation methodology
- Very familiar with business process improvement techniques
- Able to present ideas clearly to a non-technical audience at all levels within the organisation
- Proficient in methods, techniques and tools for planning, organizing, resourcing, directing, co-ordinating and monitoring ongoing activities.
**What Cantium can offer you**
- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.
We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approachto when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life - helping you achieve a great work life balance.
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