Ict Technical Support Officer

3 weeks ago


London, United Kingdom Novax Recruitment Full time

**ICT Technical Support Officer**
**Wood Green**
**£29 per hour**
**Full Time Contract**
Novax Recruitment is actively seeking a ICT Technical Support Officer based in Wood Green. This is a temporary role working full time hours.
**This position is fully office based, no remote working is available.**

**Responsibilities**:

- Agree and approve a schedule of works.
- Agree and approve Test and UAT Scripts.
- Ensure all spaces are booked and available for install.
- Ensure communications of works and any disruption have been. communicated to affected areas.
- Facilitate AV engineers whilst on site.
- Facilitate and action integration with the LAN.
- Facilitate and action integrations with existing systems and O365.
- Witness test all elements of AV installations.
- Log and tracking of all issues and snags through to resolution.
- Sign off all phased of installation once solutions are fully tested and approved.
- Arrange and facilitate UAT with Change Team.
- Work with supplier to facilitate administrator training and cascade as appropriate.
- Agree all handover materials with technical teams and supplier.
- Facilitate Change Team to enable end user training.
- Support staff with issues and build process to report problems.
- Move solutions into BAU.
Experience
We will require a person to be both organised and hands on to seamlessly deliver the new technology and spaces. In addition to this the person should have:

- Having worked within local authorities would be beneficial.
- Experience of working on large AV rollouts.
- Experience of working with Digital Signage setups.
- Experience of working with Room Booking system setups.
- Experience Microsoft Teams Rooms setups.
- Knowledge and experience working with AV setups both with technical teams and users.
- Knowledge and experience implementation, testing and signoff of the following technologies would be beneficial
- Microsoft Teams Rooms
- Poly
- AV Monitoring Tools
- Condeco
- BrightSign
- QSC, Lightware, Creston systems.
- Project coordination and decision-making skills are essential.
- AV troubleshooting skill are essential.
- Positive outlook in meeting challenges and working to a high level.
For more information, please contact Euan at Novax on or follow the the job advert to apply.


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