ICT Program Manager
3 weeks ago
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.POSITION OVERVIEW:
The Cabling Infrastructure & Technologies team is responsible for designing and implementing ICT infrastructure to support a portfolio of corporate offices. The team is focused on operational excellence across all aspects of the project delivery process to provide our customers with a seamless IT delivery experience. The ICT Program Manager will be responsible for delivering quality assurance/quality control inspection programs for Infrastructure Cabling, Wi-Fi & Audio Visual.
WHAT YOU'LL DO:
- Collaborate with internal and external stakeholder teams to facilitate deployment of ICT infrastructure to include telecom spaces (i.e. MPOE, MDF, IDF), pathways, horizontal/backbone cabling, OSP cabling, racks, network equipment, Wi-Fi and Audio Visual
- Attend project meetings as necessary to review progress
- Review ICT design consultant onsite observation (OSO) reports during the execution phase of projects
- Review LVC quality, adherence to ICT specification, identify and resolve defects
- Conduct site visits during the execution phase to undertake final inspection and User Acceptance Testing (UAT) on Cabling Infra, Wi-Fi and Audio Visual
- Generate and report corrective action/remediation plans
- Review LVC Risk & Issue logs
- Identify and respond to high-priority issues rapidly, effectively action and close all customer complaints and defects
- Encourage continuous improvement by documenting vendor performance, identifying root cause trends and conducting Lessons Learned to mitigate future recurrence
- Track and review post project documentation (i.e. test results, As-Installed drawings, Warranty) to achieve project closure
- Travel 35% to review in flight projects and attend business meetings as necessary
WHAT YOU'LL NEED TO SUCCEED:
- BICSI Certification or internationally recognized equivalent
- 5+ Years’ experience in delivery and coordinating corporate office fit outs from design concept through to deployment/construction and close out
- 5+ years Information and Communications Technology (ICT) design experience
- 5+ years of working experience with Audio Visual, Wi-Fi, fiber optic components, copper cabling, and interconnect products, technologies, and standards
- 5+ years of experience in Quality Assurance methodology and tools
- 5+ years of ICT Program/Project Management
- Ability to travel
PREFERRED QUALIFICATIONS:
- Prince2 or PMP certified
- Possess excellent verbal and written communication skills, attention to detail, and maintain high quality standards
- Ability to simultaneously work and manage multiple projects, prioritize & consistently deliver results in ambiguous, complex, and fast-paced environment
- Experience in communicating with end-users, technical teams, and senior management to collect requirements, articulate features, technical designs, and strategy to name a few
- Experience of Revit, Auto-CAD, Bluebeam or other Computer Aided Design Tools
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit.
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