Customer Service Coordinator
3 weeks ago
**Customer Services Coordinator**
Reporting into the After Sales Service manager, the Customer Services Coordinator will play a pivotal role in providing excellent customer care, whilst also supporting the wider operations team in achieving orders and deliverables.
**Main Duties and Responsibilities**
- Provide first line customer support
- Monitor the Customer Services inbox, actioning all avenues of customer enquiries received
- Process and expedite enquiries, and service/sales orders through to sales invoicing
- Maintain reasonable timescales for customers for any service and parts orders and ensure that customers are kept fully informed
- General Administrative duties including
- Reception function; welcoming customers and answering the phone
- Supply relevant information to finance companies and customers
- Support drop in customers and provide sales advice when required
- Ordering office supplies (stationery, refreshments & cleaning)
- Ordering lunches when required
- Opening & distributing post
- Assisting the management team with admin and adhoc business requirements
- Arranging adhoc car hires when required
- o Ordering uniform
- o Record staff learning and qualifications
- o Offer sales support to the BDMs and Sales Director when required
**Key Attributes**:
- Excellent customer service skills both face-to-face and on the phone
- Good attention to detail and time management skills
- Able to work calmly and effectively under pressure
- Strong IT skills
- Good Communication skills
**THE BUSINESS**
Rioned is the European market leader in drain and sewer cleaning equipment. The company covers all aspects of business from engineering and designing the products, to the sales department and then the after sales service.
The UK team is based in Thetford, Norfolk with a sister company in Keighley, West Yorkshire. Across these two sites are just 25 employees which means the UK team is small and agile. The business relies on all employees to roll up their sleeves, really get involved and provide input into processes regardless of role or position.
Our core value is we are premium and proud, we use the very best components available to us and strive for innovation and constantly challenge ourselves to make the best even better.
**Job Types**: Fulltime, Parttime, Vaste baan
**Benefits**:
- Flexibele werkuren
Schedule:
- Dagdienst
- Flexibele werkuren
- ma-vr
Ervaring:
- Klantenservice: 1 jaar (Gewenst)
Work Location: In person
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