Compounding Customer Service Coordinator

2 months ago

Thetford, United Kingdom BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Summary**

Baxter, Thetford are searching for a Customer Service Coordinator to join the compounding team. You will work closely with Quality, Production & the planning team operating within Thetford’s Compounding Unit. This is a fantastic opportunity for an individual with excellent customer service experience to join a team who truly make a difference.

**Essential Duties and Responsibilities**
- Customer liaison -handling internal and external calls
- Establish and maintain effective relationships with customers -gaining their trust and respect
- Processing of orders received via multiple systems
- Prioritisation of different order types
- Accurate data entry in multiple systems (JDE/Merlin)
- Assisting with the planning of the production staffs workload
- Invoicing customer orders
- investigate invoice disputes/raise credits
- Assist in the set up and maintenance of new codes
- Filing and archiving of quality records and batch paperwork
- Product Complaints logged and reported to Quality Manager
- Logging and investigation of Service Complaints
- Adherence to Customer SLA’s / failures reported to Customer Services Manager.
- Able to act with a sense of urgency - acting with the patients /customers in mind
- Dedicated to meeting the expectations and requirements of internal and external customers
- Obtain first-hand customer information and use it for improvements in products and services
- Operate in line with Baxter Corporate Environmental, Health & Safety(EHS) policy

**Qualifications**
- Maths and English GCSE or equivalent
- Previous experience in a fast-paced admin/planning/supply chain role
- IT Literate including Excel
- Ability to communicate clearly and effectively in a timely manner with all members of the unit
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Ability to understand the customer needs and balance against the business requirements
- Excellent attendance and punctuality history
- Ability to work with mínimal supervision
- Experience in a fast paced, challenging customer service role
- Strong work ethic
- Ability to work under pressure, in a team or alone
- Excellent decision-making skills
- Experience planning and managing daily workload
- Excellent problem solving skills

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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