Tour Hosts

5 months ago

London, United Kingdom Arsenal Football Club Full time

**The Role**:
We are looking for enthusiastic and passionate **Tour Hosts** to join our Stadium Tours and Museum team on a casual basis.

Our Stadium Tours and Museum experience provides an amazing opportunity for football supporters to engage with our club. We provide self-guided audio tours into the heart of the Emirates Stadium to approx. 200,000 supporters every year, as well as offering VIP tours, led by a variety of our club legends from years gone by.

You will be the face of our club and play a key role in communicating our story to all of our visitors. You'll take great pride in ensuring visitors receive the highest standard of service and you will proactively identify opportunities to deliver a world class experience.

**Rate of pay**:London Living Wage**

**Who we are**:
We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

**Your day-to-day**
***:

- **Deliver exceptional customer service**:

- you'll seamlessly provide excellent front of house services through interacting with visitors in a proactive and enthusiastic manner
- **Be the go-to expert**:

- you will demonstrate a good understanding of all tour products and experiences and areas of our stadium
- **Champion the effective use of multimedia**:

- you'll confidently brief visitors on how to use our audio tour equipment and ensure the devices are maintained
- **Become an engaging tour leader**:

- you will gain the ability to deliver guided tour experiences to large groups of visitors
- **Assist the team with the wider tour portfolio**:

- you'll be eager to support the team with the delivery of our specialist tour experiences such as VIP, match-day and legend tours
- **Upsell related products and offerings**:

- you'll utilise your excellent rapport building skills to proactively highlight opportunities for visitors to purchase guidebooks and souvenirs
- **Act as a proud ambassador for our club**:

- you'll take pride in upholding uniform excellence and maintaining high standards of health, safety and security

***What we are looking for**
***:

- **Background in a customer-facing environment**:

- you've worked at a visitor attraction or in a front line customer-facing role
- **P**assion for exceptional customer service **-** **you thrive when you're delivering amazing experiences for our visitors
- **Excellent communicator**:

- you've got a natural passion for providing an engaging service to visitors from all walks of life
- **Confident presentation skills**:

- you are comfortable engaging with a variety of guests in a passionate way that's authentic to our brand and values
- **A thirst for knowledge**:

- you're eager to develop expert level knowledge about the legacy and history of our club
- **Flexibility**:

- you're a reliable individual who is able to work flexibly across the week, including evenings, weekends and during peak holiday periods

**Arsenal for Everyone**:
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

**Disability Confident Leader***:

  • Tour Guide

    5 months ago

    London, United Kingdom Delaware North Full time

    **Overview**: Delaware North UK is hiring for a casual Stadium Tour Guide to join our team at London Stadium in East London. As a Tour Guide you love to engage with people and create special experiences for guests. You are driven, determined and engaged in making a visitor attraction the best it can be, because you are always ‘leading the way’. For work...

  • Receptionist / Host

    5 months ago

    London, United Kingdom Le Pont de La Tour Full time

    **The Role**:Receptionist/Host/Hostess **The Restaurant: Le Pont de la Tour** **The Location: London Bridge** **The Salary**:Up to £13 per hour **Why work for us**: - Top rate industry leading pay - Discount in all of our restaurants - 40% off all day, every day - Exclusive discounts and cashback options at a range of retailers and cinema tickets at...

  • Tours Assistant

    5 months ago

    London, United Kingdom Delaware North Full time

    **Overview**: Delaware North UK is hiring for a casual Tours Assistant to join our team at London Stadium in East London. As a Tour Guide Team Member, you love to engage with people and create special experiences for guests. You are driven, determined and engaged in making a visitor attraction the best it can be, because you are always ‘leading the way’....

  • Tour Guide

    5 months ago

    London, United Kingdom Delaware North Full time

    **Overview**: Delaware North UK is hiring for a casual Stadium Tour Guide to join our team at London Stadium in East London. As a Tour Guide you love to engage with people and create special experiences for guests. You are driven, determined and engaged in making a visitor attraction the best it can be, because you are always ‘leading the way’. For work...

  • Tour Operations Manager

    1 month ago

    London, Greater London, United Kingdom The FA Full time

    Job Title: Tour & Retail Operations ManagerWe are seeking a highly organized and experienced Tour & Retail Operations Manager to join our team at The FA. As a key member of our operations team, you will be responsible for managing the day-to-day operations of the Wembley Stadium Tour and coordinating the retail operation on event days.Key...

  • Tour Operations Manager

    1 month ago

    London, Greater London, United Kingdom The Football Association Full time

    Job Title: Tour & Retail Operations ManagerWe are seeking a highly organized and experienced Tour & Retail Operations Manager to join our team at The Football Association. As a key member of our operations team, you will be responsible for managing the day-to-day operations of the Wembley Stadium Tour and coordinating the retail operation on event days.Key...

  • Tour Operations Manager

    1 month ago

    London, Greater London, United Kingdom The FA Full time

    Job Title: Tour & Retail Operations ManagerWe are seeking a highly organized and experienced Tour & Retail Operations Manager to join our team at The FA. As a key member of our operations team, you will be responsible for managing the day-to-day operations of the Wembley Stadium Tour and coordinating the retail operation on event days.Key...

  • Tour Operations Manager

    1 month ago

    London, Greater London, United Kingdom The Football Association Full time

    Job Title: Tour & Retail Operations ManagerWe are seeking a highly organized and experienced Tour & Retail Operations Manager to join our team at The Football Association. As a key member of our operations team, you will be responsible for managing the day-to-day operations of the Wembley Stadium Tour and coordinating the retail operation on event days.Key...

  • Tour Guide

    5 months ago

    London, United Kingdom Somerset House Trust Full time

    **Description**: We are recruiting a small team of tour guides to help deliver our Historical Highlights tours at Somerset House, currently focused on the history of our site, with more tours planned in the future. Our tour guides will welcome visitors and deliver tours to the public in an entertaining, informative and engaging way, whilst ensuring a safe...

  • London Tour Guide

    5 months ago

    London, United Kingdom City Unscripted Full time

    London Tour Guide With international travel gearing up again, City Unscripted is looking for new guides in London! Our guides are friendly and engaging people who are enthusiastic about showing visitors both the hidden gems and/or tourist attractions in their town. Our experiences are all personalized to the guest’s wishes & interests and, as a host, it...

  • Mandarin Tour Guide

    5 months ago

    London, United Kingdom Transform Talent Limited Full time

    As a host you don’t need to be a professional tour guide. We are looking for people who are passionate about their city and want travellers to love it as much as they do. This role is flexible working days and hours to fit around you and your schedule. Basic Requirements - Lived in London minimum 1 year - You are fluent at the following languages : Chinese...

  • Tour Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom The FA Full time

    Job DescriptionWe are seeking a highly organized and experienced Tour & Retail Operations Manager to join our team at The FA. This is a unique opportunity to work in a dynamic and fast-paced environment, overseeing the operational delivery of the Wembley Stadium Tour and coordinating the day-to-day running of the stadium tour visitor experience.Key...

  • London Tour Guide

    5 months ago

    London, United Kingdom City Unscripted Full time

    London Tour Guide With international travel gearing up again, City Unscripted is looking for new guides in London! Our guides are friendly and engaging people who are enthusiastic about showing visitors both the hidden gems and/or tourist attractions in their town. Our experiences are all personalized to the guest’s wishes & interests and, as a host, it...

  • Tour Leader Coordinator

    6 months ago

    London, United Kingdom Expat Explore Travel Ltd Full time

    **About Us**: TourAxis specialises in building innovative travel brands and platforms. We aim to bring new and innovative travel products, services, technology platforms, and companies, growing these ideas from conception to start-up and scaleup phases. Our portfolio of brands includes Expat Explore, Group Tour Shop, Rail Rocker, PlugPlug, and more. As we...

  • Stadium Tour Bookings and Administration

    5 months ago

    London, United Kingdom Delaware North Full time

    Overview: Delaware North UK is searching for a full-time Stadium Tour Bookings and Administration Coordinator to join our team at London Stadium in East London. As Stadium Tour Bookings and Administration Coordinator, you will deliver impeccable coordination and administration services for tour bookings and back of house administration systems, ensuring a...

  • Host

    5 months ago

    London, United Kingdom Hard Rock International (USA), Inc. Full time

    Overview: The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at...

  • Tour & Retail Operations Manager

    1 month ago

    London, United Kingdom The Football Association Full time

    It's everyone's stadium... We are excited to be searching for a Tour & Retail Operations Manager, who will primarily be responsible for managing the Stadium Tour Operation and coordinating the day-to-day running of the stadium tour visitor experience. You will oversee all aspects of delivery including front-of-house, routing, and ticketing sales. You...

  • Volkswagen Passenger Cars

    5 months ago

    London, United Kingdom TTEC Full time

    Bringing smiles is what we do at TTEC… for you and the customer. As a Volkswagen Passenger Cars / Audi - Live Tour Product Host with TTEC in West London, United Kingdom , you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll be...

  • Tour Guide English

    5 months ago

    London, United Kingdom Guydeez Full time

    Guydeez is looking for passionate and knowledgeable hosts to join our team in **London** to deliver private and personalised walking experiences to small groups of travellers. As a Guydeez host you don’t need to be a professional tour guide. We are looking for people who are passionate about their city and want travellers to love it as much as they...

  • Volkswagen Passenger Cars

    5 months ago

    West London, United Kingdom TTEC Full time

    Volkswagen Passenger Cars / Audi - Live Tour Product Host Bringing smiles is what we do at TTECfor you and the customer. As a **Volkswagen Passenger Cars / Audi - Live Tour Product Host with TTEC in West London, United Kingdom**, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning...